Wacana: Jurnal Ilmiah Ilmu Komunikasi
Volume 22, No. 2 December 2023

The Influence of Electronic Word of Mouth on Somethinc Brand Image Among Millienial and Gen Z

Madyna Zalza Azahra Suhajar (Universitas Telkom, Bandung)
Dini Salmiyah Fithrah Ali (Universitas Telkom, Bandung)
Amanda Bunga Gracia (Universitas Telkom, Bandung)



Article Info

Publish Date
30 Dec 2023

Abstract

The large number of people using Twitter to obtain information has resulted in several Twitter accounts using the autobase feature, such as the @ohmybautybank account. On the @ohmybautybank account, there are many discussions about cosmetic and skincare products. This study aims to measure how much influence Electronic Word of Mouth has on Brand Image Somewhat among Millennials and Gen Z (Study of Followers of the Ohmybautybank Twitter Account). The research method used was quantitative descriptive, using a probability sampling technique to 400 respondents was carried out by distributing questionnaires online to followers of the Twitter account @ohmybeautybank. Based on the results of the analysis of the Electronic Word of Mouth regression model on social media Twitter has a significant influence on Brand Image Something. Then the influence of Electronic Word of Mouth on Brand Image Something is 42.2% while the rest is influenced by other factors outside this study.

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Journal Info

Abbrev

wacana

Publisher

Subject

Languange, Linguistic, Communication & Media Social Sciences

Description

Wacana, Jurnal Ilmiah Ilmu Komunikasi merupakan wujud karya ilmiah tentang kajian ilmu komunikasi yang melingkupi hasil penelitian dengan tema atau topik yang dibahasa dalam jurnal Wacana meliputi kajian ilmu komunikasi baik Komunikasi Politik atau pun Komunikasi Lintas Budaya; Strategic ...