JURNAL MITRA MANAJEMEN
Vol 13, No 1 (2022): JURNAL MITRA MANAJEMEN

MODEL KEPUASAN DOSEN DALAM PELAYANAN ADMINISTRASI DENGAN METODE CUSTOMER SATISFACTION INDEX

Dwi Budi Srisulistiowati (Unknown)
Sri Rejeki (Unknown)

Article Info

Publish Date
11 Jan 2022

Abstract

Universities need to provide the best service according to the needs and desires of lecturers. The service is good, and I hope to make it easier for lecturers, especially when reporting on the lecturer's workload. This research was conducted at the Lecturer of the Faculty of Computer Science, Bhayangkara University, Greater Jakarta. The type of research carried out in this research uses quantitative methods. The method used by data analysis technology is a method called CSI (Customer Satisfaction Index), which is used to measure the level of customer satisfaction. This research can make it easier for the Administrative Services section at the Faculty to analyze weaknesses in its services. Keywords:CSI,  Lecturer, Administrative Services

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Journal Info
JURNAL MITRA MANAJEMEN
Website

Abbrev

jmm

Publisher

Universitas Dirgantara Marsekal Suryadarma

Subject

Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Mechanical Engineering Other

Description

Jurnal Mitra Manajemen adalah jurnal yang fokus pada semua program studi di universitas dirgantara marsekal suryadarma seperti Teknik Penerbangan, Teknik Aeronautika, Sistem Informasi, Manajemen Informatika, Teknik Elektro, Teknik Industri, Pengaturan Lalu Lintas Udara, Ekonomi, dan Hukum. Semua ...