EJHEAA
Vol. 1 No. 2 (2024): European Journal of Higher Education and Academic Advancement

Administrators’ Conflict Management and Strategies

Osias Kit T. Kilag (Vice President for Academic Affairs and Research, ECT Excellencia Global Academy Foundation, Inc. - Buanoy, Balamban, 0000-0003-0845-3373, Cebu, Philippines)
Joan M. Largo (Principal II, Department of Education, Schools Division of Toledo City, Philippines)
Annabelle R. Rabillas (Principal I, Department of Education, Schools Division of Toledo City, Philippines)
Fernando E. Kilag (Head Teacher III, Department of Education, Schools Division of Toledo City, Philippines)
Mark Kevin A. Angtud (Teacher III, Department of Education, Schools Division of Cebu City, Philippines)
John Francis P. Book (Teacher I, Department of Education, Schools Division of Toledo City, Philippines)
John Michael Sasan (Administrative Assistant, PAU Excellencia Global Academy Foundation, Inc., Philippines)



Article Info

Publish Date
08 May 2023

Abstract

This study seeks to identify key elements to workplace conflict. A descriptive phenomenological design, a qualitative method used by the researchers to gain a deeper knowledge of the phenomenon, was used. The experiences of the informants led to the development of five themes. The themes supported the necessity of conflict management, emphasizing its significance particularly in the relationship between administrators and those they supervise. Additionally, their individual families might find it significant. Lessons on how to prevent disputes in every circumstance or job may be learned from the many themes. Hurtful comments, misunderstandings, failing to handle obligations, and failing to delegate jobs were the causes of the conflicts. But these disputes were successfully resolved owing to effective communication and the mediation of friends and coworkers. Conflict can be supported and influenced by effective conflict management. The third theme is "Well-managed conflicts are opportunities for cooperation." The fourth theme is that handling conflict helps people develop as people. Theme No. 5: Conflict situations should be handled completely.

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Journal Info

Abbrev

EJHEAA

Publisher

Subject

Education

Description

European Journal of Higher Education and Academic Advancement is an open-access, peer-reviewed international journal that offers comprehensive coverage of theoretical and empirical studies of higher education in Europe, comparative research within Europe, and comparisons between European and ...