International Journal of Nusantara Islam
Vol 5, No 2 (2017): International Journal of Nusantara Islam

Effect of Service Quality on Satisfaction and its Impact on Loyalty of Santri Pesantren Student Al Ma'soem

Dadang Dimyati (STIBANKS Al Ma'
soem Bandung)



Article Info

Publish Date
19 Oct 2017

Abstract

This study aimed to analyze the influence of service quality on satisfaction and the impacts on loyalty intention of students Al Ma’soem Boarding School. The research data was obtained from primary data by distributing questionnaires to 100 students of junior high school and senior high school in Al Ma’soem Boarding School. The findings of this study indicate that there is influence between the Service quality and satisfaction  on the loyalty students in Al Ma’soem Boarding School. F test results showed that the Service quality and the satisfaction simultaneously affect to loyalty students in Al Ma’soem Boarding School. The R-square value obtained amounted to 0.417, or 41,7%, meaning that simultaneous Service quality and satisfaction contribute to the effect of 41,7% on loyalty students in Al Ma’soem Boarding School, as for the influence of others factors are 58,3%.

Copyrights © 2017






Journal Info

Abbrev

ijni

Publisher

Subject

Religion Humanities Social Sciences

Description

International Journal of Nusantara Islam is a multi-disciplinary publication, dedicated to the scholarly study of all aspects of Islam and focused on Islamic studies, receives articles from researchers who have new and progressive issues on scholarly study of all aspects of Islam related to its ...