Jurnal Ekonomi
Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023

THE INFLUENCE OF PRICE AND PRODUCT QUALITY ON CUSTOMER SATISFACTION WITH PURCHASE DECISION AS MEDIATION VARIABLE IN SOMETHINC SERUM SKINCARE PRODUCTS IN INDONESIA

Azyyati Muthmainnah (Faculty of Economics and Business, Universitas Tanjungpura, Indonesia)
Heriyadi Heriyadi (Faculty of Economics and Business, Universitas Tanjungpura, Indonesia)
Wenny Pebrianti (Faculty of Economics and Business, Universitas Tanjungpura, Indonesia)
Ramadania Ramadania (Faculty of Economics and Business, Universitas Tanjungpura, Indonesia)
Syahbandi Syahbandi (Faculty of Economics and Business, Universitas Tanjungpura, Indonesia)



Article Info

Publish Date
27 Nov 2023

Abstract

This research aims to determine and evaluate the direct influence of product quality and price on customer satisfaction and the indirect effect of purchasing decisions as an intervening variable on customer satisfaction. The population of this study consisted of individuals domiciled in Indonesia who had bought and used Somethinc serum skin care products. A total of 203 respondents met the research requirements, including being Indonesian citizens, having purchased and used Somethinc serum skin care products, and being at least 17 years old. On several islands in Indonesia, an online questionnaire was used as a data collection technique. This research uses a purposive sampling strategy. A strategy known as causal design was used to test the hypotheses developed in this research. The AMOS 24 tool is used in Structural Equation Modeling (SEM) testing to determine the relationship between independent and dependent variables. Research findings show that price significantly influences purchasing decisions, as does product quality. Price also has a significant influence on customer satisfaction. Product quality has a considerable impact on customer satisfaction. Purchasing decisions also have a substantial effect on customer satisfaction. However, price does not significantly affect consumer satisfaction through purchasing decisions as an intervening variable. On the other hand, product quality significantly influences customer satisfaction through purchasing decisions as an intervening variable.

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Journal Info

Abbrev

Ekonomi

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomi [p. ISSNĀ 2301-6280, e. ISSNĀ 2721-9879] is a peer-reviewed journal published Half times a year (June, and December) by SEAN Institute. Jurnal Ekonomi is intended to be the journal for publishing articles reporting the results of economics research. Jurnal Ekonomi invites manuscripts ...