The Scientific Journal of Information Systems
Vol. 2 No. 1 (2024): Scientific Journal of Information System

Implementation of Disaster Recovery Planning in Call Center System

Fajar Muttaqi (Unknown)

Article Info

Publish Date
20 May 2024

Abstract

Call center management refers to how leaders manage the center and includes activities such as forecasting, scheduling, queue management, agent training and coaching, and, of course, ensuring customer contacts are handled professionally and efficiently. Call Center services in Indonesia do not reach the public. To achieve this, a call center is used for business services. To reach the target, effective call center performance is needed by the call center system appropriately. DRP is one of the solutions to reduce the data risk, because of disasters and other threats. So the system has another backup.

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Journal Info
The Scientific Journal of Information Systems
Website

Abbrev

sjis

Publisher

Universitas Utpadaka Swastika

Subject

Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Environmental Science

Description

The Scientific Journal of Information Systems (JISI) aims to provide scientific literature specifically on studies of applied research in information systems (IS) and a public review of the development of theory, methods, and applied sciences related to the subject. The journal facilitates not only ...