Jurnal Ekonomi
Vol. 13 No. 02 (2024): Jurnal Ekonomi, Edition April - June 2024

Analysis Of The Influence Of Islamic Marketing Ethics On Customer Satisfaction At Padang Padang Restaurant Morning Afternoon

Ilham Arydani (Unknown)
Mohammad Bintang Pamuncak (Unknown)



Article Info

Publish Date
30 Jun 2024

Abstract

This study aims to determine the application of Islamic marketing ethics to customer satisfaction of RM Pagi Sore in the Bogor area. The sample in this study were consumers of RM Pagi Sore. The research method used is the descriptive quantitative method. The sample was taken from 70 respondents using the purposive sampling technique. Hypothesis testing using multiple linear regression analysis methods with SPSS version 22. The results of the analysis show that Islamic marketing ethics positively and significantly influence customer satisfaction. This finding highlights the importance of applying Islamic ethical principles in marketing strategies to increase customer satisfaction in the restaurant industry. The managerial implications emphasize the need for restaurants to strengthen values such as Al-Siddiq (true, honest), Al-Amanah (trusted, credible), Al-tabligh (communicative, transparent), Al-fathanah (intelligent, professional) towards the environment in every aspect of its operations to build sustainable customer trust and loyalty.

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Journal Info

Abbrev

Ekonomi

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomi [p. ISSNĀ 2301-6280, e. ISSNĀ 2721-9879] is a peer-reviewed journal published Half times a year (June, and December) by SEAN Institute. Jurnal Ekonomi is intended to be the journal for publishing articles reporting the results of economics research. Jurnal Ekonomi invites manuscripts ...