Journal on Education
Vol 6 No 1 (2023): Journal On Education: Volume 6 Nomor 1 Tahun 2023

Pengaruh Pemasaran Produk Air Minum Isi Ulang Terhadap Kualitas Produk Melalui Kepuasan Pelanggan Sebagai Variabel Intervening ( Di Usaha Dagang Hafizah)

Aldiansyah Aldiansyah (Universitas Pembinaan Masyarakat Indonesia)
Yulia Tiara Tanjung (Universitas Pembinaan Masyarakat Indonesia)
Wira Wahyuni (Universitas Pembinaan Masyarakat Indonesia)



Article Info

Publish Date
11 Nov 2023

Abstract

The purpose of this study is to analyze the effect of marketing on customer satisfaction partially or simultaneously, analyze the influence of marketing on quality partially or simultaneously, analyze the direct and indirect influence of marketing on quality through intervening variables of customer satisfaction. The type of causal associative quantitative research, the population used was 150 customers at the Hafizah Water Refillable Drinking Water Depot, while the number of samples used in the study was 109 respondents. Data collection in this study is a questionnaire with a Likert scale, filling out the questionnaire is that respondents are asked to give opinions about a series of statements related to the object being studied in the form of values. The test tool used is path analysis with SPSS 29 program application tools. The results of this study show that partial and simultaneous marketing has a positive and significant influence on customer satisfaction at the Hafizah Water refillable drinking water depot, marketing also partially or simultaneously has a positive and significant influence on the quality of the Hafizah Water refillable drinking water depot, and indirectly marketing on quality through customer satisfaction as an intervening variable has a significant influence on quality at Hafizah Water refillable drinking water depot.

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Journal Info

Abbrev

joe

Publisher

Subject

Education

Description

Journal On Education is a journal that publishes articles related to research (Case Study, Qualitative, Quantitative, Action Research), or development in the field of education such as early education, basic education, secondary education, out-of-school education, higher education, assessment in ...