Pengembangan Model Governance Digital Untuk Meningkatkan Efisiensi Operasional PLN

Muthia Fadhilla (Fakultas Ilmu Sosial, Universitas Negeri Padang)
Syamsir Syamsir (Fakultas Ilmu Sosial, Universitas Negeri Padang)
Pretty Novita Zai (Fakultas Ilmu Sosial, Universitas Negeri Padang)
Nabila Siti Aqilah (Fakultas Ilmu Sosial, Universitas Negeri Padang)
Silvina Maharani Putri (Fakultas Ilmu Sosial, Universitas Negeri Padang)
Vinny Meiska Putri (Fakultas Ilmu Sosial, Universitas Negeri Padang)
Agil Kurniawan Norza (Fakultas Ilmu Sosial, Universitas Negeri Padang)
Rayhan Febi Setiawan (Fakultas Ilmu Sosial, Universitas Negeri Padang)

Ranah Research : Journal of Multidisciplinary Research and Development
Vol. 5 No. 4 (2023): Ranah Research : Journal Of Multidisciplinary Research and Development (Agustus

In this era of globalization, the development of technological systems greatly influences company business processes. E-Government is a solution to overcome the problems of a public service system which is known to be slow and expensive. This research aims to determine the development of the Digital Governance model to improve PLN's operational efficiency at PT. PLN (Persero) UP3 Padang. The research method used in this research is a qualitative approach with descriptive research type. Data collection techniques are carried out through observation. The results of this research show the development of a digital governance model at PLN providing digital services known as PLN Mobile as well as other programs such as the Yantek Optimization program. In its implementation, of course these services have obstacles such as a lack of public understanding of existing technology. Therefore, PLN is overcoming this by providing counters at PLN service offices which are available 24 hours and the public can contact them by telephone at number 123.