Formosa Journal of Sustainable Research (FJSR)
Vol. 3 No. 3 (2024): March, 2024

Customer Loyalty Approach to Product Quality, Price and Promotion

Andriyan (Fakultas Ekonomi & Bisnis, Universitas Djuanda Bogor)
Dwi Gemina (Fakultas Ekonomi & Bisnis, Universitas Djuanda Bogor)
Chandra Ayu Pramestidewi (Fakultas Ekonomi & Bisnis, Universitas Djuanda Bogor)
Pra Gemini (Fakultas Ekonomi & Bisnis, Universitas Djuanda Bogor)



Article Info

Publish Date
06 Apr 2024

Abstract

This research aims to analyze and identify the influence of product quality, price and promotion, whether they have a direct and positive influence or not on PT customer loyalty. Agronesia Saripetojo. The questionnaire was distributed to 100 respondents who were taken by selecting a sample using purposive sampling technique. The questionnaire was tested with an validity test, an irreliability test, and also a classical assumption test. iThe results of the test are valid, irreliable, and can be used as regression data. The analysis method used in this research is the descriptive method and path analysis with an quantitative approach. iThe results of the research show that 1) product quality, price and promotion have a direct and positive influence on customer loyalty, i2) price and promotion have a direct and positive influence on customer loyalty, 3) product quality has no direct and positive influence on customer loyalty

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Journal Info

Abbrev

fjsr

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Education Industrial & Manufacturing Engineering Social Sciences

Description

Formosa Journal of Sustainable Research (FJSR) is an open access and peer-reviewed journal, published by Formosa Publisher. FJSR aims to be a dissemination platform for research result from multidisciplinary research that covers the wide spectrum of research field such as education, including ...