Jurnal Nasional Manajemen Pemasaran dan SDM
Vol. 5 No. 2 (2024): Jurnal Nasional Manajemen Pemasaran dan SDM

Pengaruh Customer Experience terhadap Loyalitas Pelanggan Seblak Prasmanan Teh Windy di Karawang

Ifada, Aulia (Unknown)
Rizqiyanti, Davina Meita (Unknown)
Yusuf, Abdul (Unknown)



Article Info

Publish Date
23 Jun 2024

Abstract

This research discusses whether customer experience influences customer loyalty at Seblak Teh Windy in Karawang. This research uses simple linear regression analysis and descriptive data in written and spoken words from the objects observed. The data collection technique in this research was a questionnaire; the population in this research was all people who had tried Seblak Windy Tea in Karawang, while the sample used in this research was 106 respondents. Variable X in this research is Customer Experience with Sense, feel, think, act, and related indicators. Meanwhile, Variable Y in this research is Customer Loyalty with Repeat purchase, retention, and referrals indicators. From the results of testing the feasibility of the model (F Test), the result is that the simple linear regression model cannot be used to predict Customer Loyalty, which is influenced by Customer Experience, as evidenced by the calculated F value being greater than the significant value, the simple linear regression model cannot be used to predict Customer Loyalty which is influenced by Customer Experience. Meanwhile, the correlation test (r) has a strong influence

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Journal Info

Abbrev

jnmpsdm

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Nasional Manajemen Pemasaran & SDM (JNMPSDM) is an Indonesian peer-reviewed journal. JNMPSDM covers topics in the areas of human resource management, marketing, organisational behaviour, pricing, digital marketing, social marketing, consumer behaviour, and other related subjects. JNMPSDM is ...