Public Service System at The Monano Sub-District Office in North Gorontalo as an Implementation of Good Governance in The Pandemic Era

Noviyanti Tue (Universitas Ichsan Gorontalo)
Fatma Ngabito (Universitas Ichsan Gorontalo)
Saharuddin Saharuddin (Universitas Ichsan Gorontalo)
Achmad Risa Mediansyah (Universitas Ichsan Gorontalo)
Sri Nur Ataqiyah Tomayahu (Universitas Ichsan Gorontalo)

Ideas: Jurnal Pendidikan, Sosial dan Budaya
Vol 9 No 4 (2023): Ideas: Pendidikan, Sosial, dan Budaya (November)

The government strives to provide more significant services during the pandemic. This study aims to understand the public service system at the North Monano Gorontalo District office as an embodiment of Good Governance. Utilizing a descriptive qualitative approach, the research gathers data. Findings indicate that public service quality at the Monano Sub-District office in Gorontalo Regency is good but not yet optimal, with some shortcomings requiring improvement. The research's implications are to enhance service quality and bring services closer to the community at the Monano Sub-District office.