INJURITY: Journal of Interdisciplinary Studies
Vol. 3 No. 5 (2024): INJURITY: Journal of Interdisciplinary Studies.

The Effect of Religiosity on Customer Trust on Brand Loyalty to McDonalds in Generation Z After the Israeli-Palestinian Conflict

Anggraeni, Dian (Unknown)
Rosada, Nilta (Unknown)
Kamila, Andin (Unknown)
Setiawan, Adi (Unknown)
Muthiarsih, Tiara (Unknown)



Article Info

Publish Date
25 May 2024

Abstract

The purpose of this study is to examine the effect of religiosity and customer trust on brand loyalty among Generation Z (Muslim consumers in Indonesia), during a particular timeframe (post-Israeli-Palestinian conflict), thereby adding nuanced insights to consumer behavior research in a globalized context. The study is located in Cirebon, Indonesia, with research subjects namely consumers who buy products from McDonald's and people who follow the issue of boycotting Israeli products from the Palestinian conflict among FEB Management students of Universitas Swadaya Gunung Jati. The results of the fit model test show that religious values and consumer trust significantly impact McDonald''s brand loyalty in the Z generation. Consumer trust has a positive and significant effect on Brand loyalty (Z), with the remaining (1 - 0.505) = 0.495 (49.5%), which is influenced by other variables not determined by the model. This research contributes by bridging the gap between religious values, consumer trust, and brand loyalty, in the post-israeli conflict Z generation (Generation Z, Muslims in Indonesia). The study suggests strengthening the involvement of consumers through social media and promotional events, while also considering the importance of religious beliefs in decision-making.

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Journal Info

Abbrev

inj

Publisher

Subject

Economics, Econometrics & Finance Education Engineering Public Health Social Sciences

Description

INJURITY - Interdiciplinary Journal and Hummanity provides a means for sustained discussion of relevant issues that fall within the focus and scopes of the journal which can be examined empirically. This journal publishes research articles in multidisciplinary sciences, which includes: Humanities ...