Human Capital Development
Vol 10 No 1 (2023): Human Capital Development

PENGARUH SOCIAL MEDIA MARKETING DAN PERSEPSI HARGA TERHADAP KEPUASAN PELANGGAN MELALUI KEPUTUSAN PEMBELIAN PERUSAHAAN DIGITAL MANAA STUDIO

Ramagia Deskan (Universitas Asa Indonesia)
Rivera Pantro Sukma Silitonga (Universitas Asa Indonesia)



Article Info

Publish Date
28 Apr 2023

Abstract

This research was conducted to determine the effect of social media marketing and price perceptions on consumer satisfaction through purchasing decisions at digital company Manaa Studio. The sample in this research is Manaa Studio customers who have been customers more than once. The sampling technique used purposive sampling of 150 samples. Methods of data collection using questionnaires distributed to respondents. While testing the hypothesis includes path analysis with the help of SmartPLS 3.2. The results found in Manaa Studio's research show that the influence of social media marketing and price perceptions influences consumer satisfaction through purchasing decisions, both directly and indirectly. For the social media marketing mediation variable, it has a significant effect on consumer satisfaction through purchasing decisions and price perceptions have a significant effect on consumer satisfaction through purchasing decisions. The coefficient of determination of purchasing decisions is 79.9% and consumer satisfaction is 47.8%.

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Journal Info

Abbrev

hcd

Publisher

Subject

Other

Description

Human Capital Development adalah jurnal ilmiah yang mempublikasikan hasil penelitiaan mahasiswa dan dosen S1 Manajemen Universitas Asa Indonesia, dan yang menjadi scope jurnal ini adalah khusus manajemen ...