The Eastasouth Management and Business
Vol. 2 No. 02 (2024): The Eastasouth Management and Business (ESMB)

The Influence of Accessibility and Responsivity of Officers on Community Satisfaction

Ely Ibrahim (Bina Mandiri University Gorontalo)
Darman Darman (Bina Mandiri University Gorontalo)
Dwi Oktia Sari (Bina Mandiri University Gorontalo)
Lukman Setiawan (Universitas Bosowa)

Article Info

Publish Date
25 Jan 2024

Abstract

This research explains the influence of officer accessibility and re-sponsiveness on community satisfaction, by observing 50 communi-ty samples. Data were analysed using PLS-SEM techniques via SMARTPLS version 3 software. Samples were selected and collected through purposive sampling and distributed via online question-naire via Google form. The results show that Accessibility has an insignificant effect, with a TStatistic value of 0.037 and P Values of 0.970, while Officer Responsiveness has a significant effect, with a TStatistics value of 4.953 and P Values of 0.000 on Community Satis-faction.

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Journal Info
The Eastasouth Management and Business
Website

Abbrev

esmb

Publisher

Eastasouth Institute

Subject

Decision Sciences, Operations Research & Management

Description

ESMB - The Eastasouth Management and Business is a peer-reviewed journal and open access three times a year (March, July and November) published by Eastasouth Institute. ESMB aims to publish articles in the field of Strategic management, Operations management, Marketing and Sales, Supply chain and ...