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All Journal The Eastasouth Management and Business
Sari, Dwi Oktia
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Decision Sciences, Operations Research & Management

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The Influence of Accessibility and Responsivity of Officers on Community Satisfaction Ibrahim, Ely; Darman, Darman; Sari, Dwi Oktia; Setiawan, Lukman
The Eastasouth Management and Business Vol. 2 No. 02 (2024): The Eastasouth Management and Business (ESMB)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esmb.v2i02.192

Abstract

This research explains the influence of officer accessibility and re-sponsiveness on community satisfaction, by observing 50 communi-ty samples. Data were analysed using PLS-SEM techniques via SMARTPLS version 3 software. Samples were selected and collected through purposive sampling and distributed via online question-naire via Google form. The results show that Accessibility has an insignificant effect, with a TStatistic value of 0.037 and P Values of 0.970, while Officer Responsiveness has a significant effect, with a TStatistics value of 4.953 and P Values of 0.000 on Community Satis-faction.
Co-Authors Darman Darman Ibrahim, Ely Setiawan, Lukman