SEIKO : Journal of Management & Business
Vol 6, No 2.1 (2023)

The Influence of Emotional Branding and Online Community Support on Brand Loyalty Mediated by Consumer Value Perceptions

Abdillah, Fatimah (Unknown)
Heriyana, Heriyana (Unknown)
Hartati, Bella (Unknown)



Article Info

Publish Date
28 Dec 2020

Abstract

This research investigates the complex dynamics of brand loyalty within the organizational framework of PT Bandung Indah Gemilang. It examines the interplay between emotional branding, online community support, consumer value perceptions, and brand loyalty among employees. The research reveals that emotional branding significantly influences brand loyalty directly and indirectly through consumer value perceptions. Conversely, online community support has a direct impact on brand loyalty, but its influence is not significantly mediated by consumer value perceptions. These nuanced findings highlight the importance of tailored strategies in optimizing emotional connections and online community engagement to foster brand loyalty within the workforce. The study offers practical insights for organizational practitioners aiming to enhance employee commitment and brand allegiance through refined approaches to emotional branding and online community support. Keywords: Emotional Branding, Online Community Support, Brand Loyalty, Consumer Value Perceptions

Copyrights © 2023






Journal Info

Abbrev

seiko

Publisher

Subject

Social Sciences

Description

The Journal Management & Business (SEJaman) provides a forum for academics and professionals to share the latest developments and advances in knowledge and practice of management business both theory and practices. It aims to foster the exchange of ideas on a range of important management subjects ...