Panorama Nusantara
Vol 12 No 2 (2017): PANORAMA NUSANTARA

PENGARUH KUALITAS PRODUK DAN HARGA TERHADAP KEPUASAN PELANGGAN DI WARUNG CITA RASA CAK WANTO

Tina Cahya Sari (STIE Pariwisata Internasional)
Meylani Tuti (STIE Pariwisata Internasional)



Article Info

Publish Date
20 Dec 2017

Abstract

This study aims to determine the quality of products and prices affecting partially on customer satisfaction and to know the two variables that affect customer satisfaction. The data used in this study is the primary data obtained from the questionnaire. Data analysis used in this research is multiple linear regression. Population in this research is customer of small restaurant Cita Rasa Cak Wanto. The technique used is accidental sampling, with samples used 100 people. Then the validity test, reliability test, classical assumption test which includes normality test, multicolinearity, heteroscedasticity test, and linearity test. Whereas hypothesis testing includes F test, t test and determination coefficient analysis (R2) from the analysis can be known product quality and price partially and simultaneously have an effect on to customer satisfaction.

Copyrights © 2017






Journal Info

Abbrev

panoramanusantara

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal ilmiah yang mempublikasikan hasil penelitiaan mahasiswa dan dosen S1 Manajemen Universitas Asa Indonesia, dan yang menjadi scope jurnal ini adalah manajemen pemasaran, manajemen keuangan, manajemen operasional bisnis, dan manajemen SDM Terbit 2 kali dalam 1 tahun, yaitu Juni dan ...