Through Performance-Based Planning to Improve The Service Quality of Economy-Class Trains

Sitorus, Budi ( Kementerian Perhubungan STMT Trisakti)
Irpan H. S., Tulus ( Badan SAR Nasional STMT Trisakti)
Saribanon, Euis ( STMT Trisakti)

JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK
Vol 2, No 3 (2015): JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK

Commuter train is one mode of transportation that get PSO aid from the government. The
problems related to PSO (Public Service Obligation), among others, are the absence of
a common perception on the understanding/definition of PSO and yet all PSO activities
are done through a tender process, different basic calculation on the required PSO fund
among PSO-executing SOEs, no separation between PSO business activities and non-
PSO business activities in the financial statement. In addition, the compensation given by
the government for PSO assignment is not sufficient, so that the commuter train service
faces many disruptions. For example, the matter of delay reflects that train is not reliable,
rails and bridges are not in the prime condition, the signal has been fade, overflow
electric current (pantograph)is frequently disrupted.
The purpose of this study is to understand and evaluate the provision of PSO in order to
maximize the commuter train services. The benefit of this research is to contribute ideas
related to the administration of PSO so that people can feel the benefits.
The method used is qualitative approach, descriptive analysis, and evaluation on the
policy of PSO provision.
The results of this study are divided into: PSO provision for economy-class trains,
commuter services in Jabodetabek, asserting the separation of service types, support for
PSO service improvement, and performance-based planning concept.

Keywords: PSO provision, performance-based planning.