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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Pelayanan Publik International Journal of Artificial Intelligence Research SENTRALISASI Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Informasi dan Teknologi Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vivabio : Jurnal Pengabdian Multidisiplin Jurnal Sosial dan Teknologi Devotion: Journal of Research and Community Service Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Prosiding Konferensi Nasional PKM-CSR Jurnal Ekonomika dan Manajemen Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research International Journal of Advanced Multidisciplinary Eduvest - Journal of Universal Studies Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Siber Journal of Advanced Multidisciplinary Jurnal Pengabdian Masyarakat dan Penelitian Terapan Proletarian : Community Service Development Journal Atestasi : Jurnal Ilmiah Akuntansi
Euis Saribanon, Euis
Institut Transportasi Dan Logistik Trisakti
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Neuroscience Nursing Public Health Social Sciences Transportation Other

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Through Performance-Based Planning to Improve The Service Quality of Economy-Class Trains Sitorus, Budi; Irpan H. S., Tulus; Saribanon, Euis
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 2, No 3 (2015): JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK
Publisher : STMT Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Commuter train is one mode of transportation that get PSO aid from the government. The problems related to PSO (Public Service Obligation), among others, are the absence of a common perception on the understanding/definition of PSO and yet all PSO activities are done through a tender process, different basic calculation on the required PSO fund among PSO-executing SOEs, no separation between PSO business activities and non- PSO business activities in the financial statement. In addition, the compensation given by the government for PSO assignment is not sufficient, so that the commuter train service faces many disruptions. For example, the matter of delay reflects that train is not reliable, rails and bridges are not in the prime condition, the signal has been fade, overflow electric current (pantograph)is frequently disrupted. The purpose of this study is to understand and evaluate the provision of PSO in order to maximize the commuter train services. The benefit of this research is to contribute ideas related to the administration of PSO so that people can feel the benefits. The method used is qualitative approach, descriptive analysis, and evaluation on the policy of PSO provision. The results of this study are divided into: PSO provision for economy-class trains, commuter services in Jabodetabek, asserting the separation of service types, support for PSO service improvement, and performance-based planning concept. Keywords: PSO provision, performance-based planning.
KEPUASAN PENGGUNA JASA TRANSPORTASI UNTUK MENINGKATKAN LOYALITAS Saribanon, Euis; Sitanggang, Rohana; Amrizal, Amrizal
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 3, No 3 (2016): NOVEMBER
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v3i3.81

Abstract

This study aims to analyze and describe the direct and indirect effects between service quality and ticket fare through customer satisfaction to achieve customer loyalty of Perum DAMRI Land Transport service at central office /Prime Pull Perum Damri in Jakarta. The population is Perum DAMRI customers who have used the services of Perum DAMRI several times for several destinations. While the sample is Perum DAMRI customers in the Region of DKI Jakarta of 125 respondents, using purposive sampling. The analysis used in this research is Path Analysis Method. The calculations indicate that the variables of service quality to customer satisfaction is significant. Based on calculations, it is indicated that the ticket fare variable to consumer satisfaction is significant. Consumer satisfaction can be an intervening variable between service quality and loyalty of consumers. Consumer satisfaction can be an intervening variable between the ticket fare to the customers’ loyalty. Based on the test results, the variable of consumer satisfaction on customer loyalty is significant, Adjusted R Square (R2) of 0.981 shows that 98.1 % of the variance or consumer loyalty is determined by the independent variables and intervening variables in the regression equation
EVALUATION ON THE PSO PROVISION FOR COMMUTER TRAINS THROUGH PERFORMANCE-BASED PLANNING TO IMPROVE THE SERVICE QUALITY OF ECONOMY-CLASS TRAINS Sitorus, Budi; Sitorus, Tulus Irfan Harsono; Saribanon, Euis
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 2, No 3 (2015): NOVEMBER
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v2i3.114

Abstract

Commuter train is one mode of transportation that get PSO aid from the government. The problems related to PSO, among others, are the absence of a common perception on the understanding/definition of PSO and yet all PSO activities are done through a tender process, different basic calculation on the required PSO fund among PSO-executing SOEs, no separation between PSO business activities and non-PSO business activities in the financial statement. In addition, the compensation given by the government for PSO assignment is not sufficient, so that the commuter train service faces many disruptions. For example, the matter of delay reflects that train is not reliable, rails and bridges are not in the prime condition, the signal has beenthe signal has been fade, overlow electric current (pantograph) is frequently disrupted.The purpose of this study is to know, understand and evaluate the provision of PSO in order to maximize the commuter train services. The benefit of this research is to contribute ideas related to the administration of PSO so that people can feel the benefits. The method used is qualitative approach, descriptive analysis, and evaluation on the policy of PSO provision. The results of this study are divided into: PSO provision for economy-class trains, commuter services in Jabodetabek, asserting the separation of service types, support for PSO service improvement, and performance-based planning concept.
KEPUASAN PENGGUNA JASA TRANSPORTASI UNTUK MENINGKATKAN LOYALITAS Euis Saribanon; Rohana Sitanggang; Amrizal Amrizal
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 3, No 3 (2016): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v3i3.81

Abstract

This study aims to analyze and describe the direct and indirect effects between service quality and ticket fare through customer satisfaction to achieve customer loyalty of Perum DAMRI Land Transport service at central office /Prime Pull Perum Damri in Jakarta. The population is Perum DAMRI customers who have used the services of Perum DAMRI several times for several destinations. While the sample is Perum DAMRI customers in the Region of DKI Jakarta of 125 respondents, using purposive sampling. The analysis used in this research is Path Analysis Method. The calculations indicate that the variables of service quality to customer satisfaction is significant. Based on calculations, it is indicated that the ticket fare variable to consumer satisfaction is significant. Consumer satisfaction can be an intervening variable between service quality and loyalty of consumers. Consumer satisfaction can be an intervening variable between the ticket fare to the customers’ loyalty. Based on the test results, the variable of consumer satisfaction on customer loyalty is significant, Adjusted R Square (R2) of 0.981 shows that 98.1 % of the variance or consumer loyalty is determined by the independent variables and intervening variables in the regression equation
EVALUATION ON THE PSO PROVISION FOR COMMUTER TRAINS THROUGH PERFORMANCE-BASED PLANNING TO IMPROVE THE SERVICE QUALITY OF ECONOMY-CLASS TRAINS Budi Sitorus; Tulus Irfan Harsono Sitorus; Euis Saribanon
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 2, No 3 (2015): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v2i3.114

Abstract

Commuter train is one mode of transportation that get PSO aid from the government. The problems related to PSO, among others, are the absence of a common perception on the understanding/definition of PSO and yet all PSO activities are done through a tender process, different basic calculation on the required PSO fund among PSO-executing SOEs, no separation between PSO business activities and non-PSO business activities in the financial statement. In addition, the compensation given by the government for PSO assignment is not sufficient, so that the commuter train service faces many disruptions. For example, the matter of delay reflects that train is not reliable, rails and bridges are not in the prime condition, the signal has beenthe signal has been fade, overlow electric current (pantograph) is frequently disrupted.The purpose of this study is to know, understand and evaluate the provision of PSO in order to maximize the commuter train services. The benefit of this research is to contribute ideas related to the administration of PSO so that people can feel the benefits. The method used is qualitative approach, descriptive analysis, and evaluation on the policy of PSO provision. The results of this study are divided into: PSO provision for economy-class trains, commuter services in Jabodetabek, asserting the separation of service types, support for PSO service improvement, and performance-based planning concept.
Kompetensi Ahli Kepabeanan pada Perusahaan Kargo International Primadi Candra Susanto; Yosi Pahala; Euis Saribanon
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 7, No 2 (2020): JULI
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v7i2.420

Abstract

The purpose of this study is to find out more about the competence of human resources custom expert based on performance appraisals and assessments in order to help organizations to have competent and reliable human resources in the work place. Through various routine development, training and evaluation activities, human resource competencies will be more optimal and lead to improving organizational performance of human resource custom expert, the main problem is the lack of standardization of customs expert competence. This quantitative research uses multiple correlation regression with the sample using a sampling technique that provides equal opportunities for each element (member) of the population to be seleted as sample member.The research sample consisted of 37 respondents from 19 companies that werw considered as representative of the customs service business sector in the tanjung priok port area of Jakarta. The method used action research is research that aims to develop the most efficient work methods. The result showed that there was a positive and significant direct effect, among others, performance appraisal had a positive and significant effect on the competence of human resources customs expert, a positive and significant effect on the competence of human resource custom experts, performance appraisal and joint assessment had a positive effect and significants to the competence of human resources custom expert.Keywords: HR competence of custom experts; performance appraisals; assessment 
Turnover Intention pada Perusahaan Logistik Simon Gultom; Euis Saribanon; Husni Hasan
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 6, No 1 (2019): MARET
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v6i1.304

Abstract

The aim of this research is to perceive transformational leadership influence, organization commitment and job insecurity into turnover intention on PT. Birotika Semesta (DHL Express) Jakarta’s employees. Variable assesment using qustionnaire which distributed to 100 employees of PT. Birotika semesta (DHL Express) Jakarta. The analysis using statistical and result of the questionnaire statement are valid and reliable. Afterwards taking on BLUE tested, and multiple linear regression. Multiple linear regression results revealed that as a partial of each independent variable which transformational leadership, organization commitment, job insecurity are impact into turnover intention on PT. Birotika Semesta (DHL Express) Jakarta’s employee. Transformational leadership, organization commitment and job insecurity are impact simultaneously to turnover intention on PT. Birotika Semesta (DHL Express) Jakarta’s employee.
STRATEGI MENINGKATKAN JASA DISTRIBUSI PRODUK ROBERT BOSCH INDONESIA KE RETAILER Subandi Subandi; Deslida Saidah; Rr Endang Wahyuni; Euis Saribanon
Jurnal Ekonomika dan Manajemen Vol 10, No 1 (2021)
Publisher : Universitas Budi Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (246.209 KB) | DOI: 10.36080/jem.v10i1.1769

Abstract

Saluran distribusi dalam perusahaan yaitu dapat mendorong peningkatan penjualan yang diharap. PT Cipta Krida Bahari merupakan badan usaha pendukung layanan logistik dan transportasi yang berkomitmen untuk memberikan kemudahan kepada para pelaku usaha di Indonesia dalam mengirimkan barang dan jasa mereka ke tempat yang dibutuhkan. Pengguna jasa perusahaan PT Cipta Krida Bahari dalam proses distribusi produk ke konsumen yaitu Robert Bosch Indonesia. Tujuan penelitian ini adalah untuk mengetahui strategi meningkatkan penjualan distribusi produk Robert Bosch Indonesia pada PT Cipta Krida Bahari. Metode penelitian ini adalah metode kualitatif. Teknik pengumpulan data dalam penelitian dilakukan dengan wawancara kemudian dianalisis dengan SWOT.  Jenis data terdiri dari data primer dan skunder. Hasil penelitian dengan metode SWOT menunjukkan dari hasil analisa selisih nilai tertimbang kekuatannya sebesar 3,66 dan kelemahannya sebesar 3,45 jadi selisih dari kekuatan dan kelemahan sebesar 0.21 dan selisih nilai tertimbang peluangnya sebesar 3,54 dan ancamannya sebesar 2,38 jadi selisih dari peluang dan ancaman sebesar 1,16 dan berada pada kuadran I yaitu strategi pertumbuhan (Growth). Total bobot IFE sebesar 2,64 dan EFE sebesar 3,08 sehingga perusahaan berada di sel II yaitu grow and build dengan demikian strategi yang harus digunakan adalah pertumbuhan yang agresif (Growth OrientedStrategy).
OPTIMASALISASI PENAGIHAN PELAYANAN JASA PENERBANGAN TERBANG LINTAS Euis Saribanon; Sela Sela
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 1, No 1 (2014): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (798.088 KB) | DOI: 10.54324/j.mbtl.v1i1.374

Abstract

 Which one of the service is the overflying billing services (Flying Cross Flight Services) to any airlines thta fly over the western part of Indonesia. The aim of this study is to enhance the service and the billing of the Flying Cross Flight Services. The researchers use SWOT as the analysis method to solve the billing problems. It describes the billing process of PJP Overflying, identifies any factors which caused ineffective billing process and of course analyses the internal and external factor to create a new strategy. This new strategy is expected to control the billing problems that already happened and to increase the effectiveness of the billing process and services of PJP Overflying in the future.
Kartel dan Tarif Tiket Perusahaan Penerbangan Terhadap Persaingan Usaha Penerbangan di Indonesia Mustika Sari; Euis Saribanon; Abdul Ghafar
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 6, No 2 (2020): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (423.331 KB) | DOI: 10.54324/j.mbtl.v6i2.525

Abstract

The purpose of the study is to determine whether there is a direct and indirect influence between cartels and ticket tariffs of airlines business competition in Indonesia or not. The problems in this study were due to the high ticket price and public’ indication and suspicions of domestic airlines cartels practicing. The method used in this research was path analysis, to determine the direct and indirect effects of each variables. The result of the study states that the direct and indirect effect between the cartel, ticket rates, and business competition variables are equally significant. This could be seen from the result of the hypothesis analysis which state that the coefficient is above 0.300. It means that the influence is very strong. From some previous research of monopoly and price, it was found that monopolies in the aviation industry are often unavoidable because they protect airlines from losses. The result also shows that several customers in different levels do not matter about ticket price. For this type of passengers, they only need the route and flight schedule.
Co-Authors Abdul Ghafar Abdul Muis Aditya Wardana, Aditya Agus Nugroho Agus Nugroho, Agus Agus Setiawan Agus Suhendra Ahmad Hidayat Aisyah Rahmawati Aisyah Rahmawati Alfais Amin Darmawan Amelia Zakiyah Solichin Amrizal Amrizal Amrizal Amrizal Andri Primadi Arifiani, Librita Aswanti Setyawati Bramulya ikhsan, Ridho Budi Sitorus Budi Sitorus, Budi Cecep Pahrudin, Cecep Chaidir Tasran Chairuddin , Irwan Damara Gugat, Rudy Max Deslida Saidah Devi Marlita Devi Marlita, Devi Dian Artanti Arubusman, Dian Artanti Dinar Dewi Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Handayani, Sri Hapsari, Natalia Ayu Husni Hasan Ika Utami Yulihapsari Imam Ozali Imam Ozali Indarto Wibisono Indriyati Indriyati Indriyati Indriyati Indriyati Josua Panatap Soehaditama Juhri, Apsada Juliater Simamarta Juliater Simarmata Karina , Tiya Gusti Kemal Heryandri Kholdun, Amrulloh Ibnu Koharudin, Muhammad Lermatan, Esterlinus Edwin Lesmini, ⁠Lis Liana, Esti Lira Agushinta Lis Lesmini Lupiyoadi, Rambat Lut Mafrudoh M. Arief Ramdhany Marthaleina Ruminda Sitorus Mawarni, Anissa Putri Indah Muhammad Fadli Muhammad Riza Affiat Muhammad Thamrin AR Mustika Sari Mustika Sari Nap, Ferry Reynaldo Darmawan Nashrullah, Nashrullah Ningsih, Septiana Adi Nofrisel Nofrisel, Nofrisel Novi Indah Susanthi, Novi Indah Nursery Alfaridi S Nasution Oce Prasetya Octoriviano, Fajar Adhitia Okin Ringan Purba Okin Ringan Purba OlFebri OlFebri Olfebri Olfebri, Olfebri Ozali, Imam Peppy Fachrial Poncotoyo, Wahyu Prasadja Ricardianto, Prasadja Pratiwi, Sekar Widyastuti Pratiwia, Sekar Widyastuti Pribadi, Sulistya Primadi Candra Susanto Purwoko, Harry Raden Didiet Rachmat Hidayat Raden Roro Riri Kurniawati Rafi, Salahudin Rahmat Hidayat Ratnasari, Devi Reza Fauzi Jaya Sakti Rista Dwi Pratiwi Rohana Sitanggang Rohana Sitanggang RR. Ella Evrita Hestiandari Sandriana Marina Sarinah Sarinah Sarinah Sihombing Sela Sela Silvia Dewi Kumalasari Simon Gultom Sitanggang, Rohana Siti Maemunah Siti Nurhayati Sitorus, Tulus Irfan Harsono Soekirman, Atong Solikin Solikin Sri Handayani Sri Raharjo Subandi Subandi Sucipto, Yuwono D Sugiyanto - Suharto Abdul Majid Suprihadi Suprihadi Tantri, Roy Hartanto Thamrin, HM Tohir, Muhammad Totok Suryono Tulus Irfan Harsono Sitorus Tulus Irpan H. S., Tulus Ulfah Arini, Dewi Wahyono Bimarso Wahyuni, Rr. Endang Widhi Setyowati Wulanigara, Ardha Yoanyta Octora, Theresye Yosi Pahala Yosi Pahala, Yosi Yuana, Desy Yulianti Keke Yuliantini Yuliantini Yuliantini Yuliantini Yuntina, Lily Zaenal Abidin Zaenal Abidin Zainal Abidin Zaroni, Zaroni