Jurnal Teknologi Sistem Informasi dan Aplikasi
Vol. 7 No. 3 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi

Penerapan Model DeLone & McLean dalam Menilai Kesuksesan dan Kapabilitas Pengguna Sistem Informasi di Industri Logistik

Rivera, Farel Brahmantyah (Unknown)
Wulansari, Anita (Unknown)
Safitri, Eristya Maya (Unknown)



Article Info

Publish Date
31 Jul 2024

Abstract

The Integrated Depot Management System is an integrated information system developed at PT. Masaji Tatanan Kontainer Indonesia as the primary platform for the company's operational and marketing activities aimed at achieving competitive advantage, adapting to the market, and achieving significant improvement through consistency, creativity, and innovation. This research aims to evaluate the success of the Integrated Depot Management System application using the DeLone & McLean Success Model. This study adapts 6 main variables from D&M: Service Quality, System Quality, Information Quality, User Satisfaction, Intention to Use, and Net Benefits, integrating the external variable User Capability with data processing techniques using SEM-PLS. Fourteen hypotheses were formulated to evaluate the relationships among the developed success dimensions. Of the 14 proposed hypotheses, nine were accepted and five were rejected. The findings indicate that the Integrated Depot Management System requires development in terms of quality, starting from system quality, service, and the quality of information provided. This development is necessary to achieve user desires and satisfaction in using the application to fulfill the company's vision and mission.

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Journal Info

Abbrev

JTSI

Publisher

Subject

Computer Science & IT

Description

Jurnal Teknologi Sistem Informasi dan Aplikasi is a publication media of scientific paper in the field of technology and information systems which can be in the form of analysis, development, and application, but not limited to it. Topics cover the following areas (but are not limited to) Business ...