International Journal of Artificial Intelligence Research
Vol 8, No 1 (2024): June 2024

Analysis of Information Technology Service Management for Radio Frequency Spectrum Licensing Services at Balmon Palembang Using ITIL V3

Andryani, Ade (Unknown)
Herdiansyah, Muhammad Izman (Unknown)
Negara, Edi Surya (Unknown)
Sutabri, Tata (Unknown)

Article Info

Publish Date
13 Jun 2024

Abstract

This research discusses the importance of timely, accurate, and relevant information technology services to support organizational activities, particularly in the context of radio frequency spectrum licensing services. The lack of government oversight of IT services often leads to complaints, necessitating evaluation using the ITIL framework. The study seeks to examine how ITIL V3 processes are applied within radio frequency spectrum licensing services at Balmon Palembang through a qualitative descriptive method. Findings suggest that the services have implemented ITIL V3 processes with a maturity level at level 3 Defined.

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Journal Info
International Journal of Artificial Intelligence Research
Website

Abbrev

IJAIR

Publisher

STMIK Dharma Wacana

Subject

Computer Science & IT Electrical & Electronics Engineering

Description

International Journal Of Artificial Intelligence Research (IJAIR) is a peer-reviewed open-access journal. The journal invites scientists and engineers throughout the world to exchange and disseminate theoretical and practice-oriented topics of Artificial intelligent Research which covers four (4) ...