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All Journal International Journal of Artificial Intelligence Research
andryani, ade
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Computer Science & IT Electrical & Electronics Engineering

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Analysis of Information Technology Service Management for Radio Frequency Spectrum Licensing Services at Balmon Palembang Using ITIL V3 Andryani, Ade; Herdiansyah, Muhammad Izman; Negara, Edi Surya; Sutabri, Tata
International Journal of Artificial Intelligence Research Vol 8, No 1 (2024): June 2024
Publisher : STMIK Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v8i1.1132

Abstract

This research discusses the importance of timely, accurate, and relevant information technology services to support organizational activities, particularly in the context of radio frequency spectrum licensing services. The lack of government oversight of IT services often leads to complaints, necessitating evaluation using the ITIL framework. The study seeks to examine how ITIL V3 processes are applied within radio frequency spectrum licensing services at Balmon Palembang through a qualitative descriptive method. Findings suggest that the services have implemented ITIL V3 processes with a maturity level at level 3 Defined.
Co-Authors Edi Surya Negara Muhammad Izman Herdiansyah Tata Sutabri