KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Vol. 1 No. 4 (2021): Desember : Jurnal Pengabdian Masyarakat Nusantara

Sosialisasi Peningkatan Kinerja Kasir Pada PT Kitita Alami Propertindo

Adinda Putri Aulia (Sekolah Tinggi Ilmu Ekonomi Ganesha)
Aep Saefullah (Sekolah Tinggi Ilmu Ekonomi Ganesha)
Tetti Nur Intan Rifia (Sekolah Tinggi Ilmu Ekonomi Ganesha)
Joned Ceilandra Saksana (Sekolah Tinggi Ilmu Ekonomi Ganesha)
Rahman Upe (Sekolah Tinggi Ilmu Ekonomi Ganesha)
Moh Tahang (Sekolah Tinggi Ilmu Ekonomi Ganesha)
Haria Saputri (Sekolah Tinggi Ilmu Ekonomi Ganesha)
Ibah Misbah (Sekolah Tinggi Ilmu Ekonomi Ganesha)
M Khairul Umam (Sekolah Tinggi Ilmu Ekonomi Ganesha)
Sartika Aini (Sekolah Tinggi Ilmu Ekonomi Ganesha)
Adam Samsudin Noor (Sekolah Tinggi Ilmu Ekonomi Ganesha)



Article Info

Publish Date
31 Dec 2021

Abstract

PT Kitita Alami Propertindo, Bekasi, faces challenges in managing efficient and accurate cashier transactions, which have an impact on customer satisfaction and daily operations. This activity aims to improve cashier performance through structured training and the use of appropriate technology. The program will be implemented during December 2021. The methods used include theoretical and practical training regarding the use of POS (Point of Sale) systems, time management and customer service. In addition, cashiers are given direct guidance in the field to apply the knowledge gained. Results show significant improvements in transaction efficiency and accuracy, with average transaction times reduced by 20% and error rates reduced by 15%. Customer satisfaction has also increased, as can be seen from surveys showing an increase in satisfaction scores from 75% to 85%. Activity Implications: Improving cashier performance not only improves daily operations but also increases customer trust and satisfaction. Implementation of more efficient POS technology and ongoing training are recommended to ensure continued performance improvements.

Copyrights © 2021






Journal Info

Abbrev

kreatif

Publisher

Subject

Social Sciences

Description

KREATIF: Jurnal Pengabdian Masyarakat Nusantara, adalah jurnal yang menerbitkan artikel-artikel penelitian sebagai hasil pengabdian masyarakat. Focus dan Scope pada bidang pendidikan, Hukum, Ekonomi, Humaniora, Teknik, Pertanian, Komunikasi, Kesehatan, dan Rekayasa. Jurnal KREATIF memuat publikasi ...