System Audit Information Service Public on Application Rage on Diskominfo Serang City Using Cobit 5.0 Framework

Fadia Syifa Maulida (Universitas Bina Bangsa)
Sigit Auliana (Universitas Bina Bangsa)
Basuki Rakhim Setya Permana (Universitas Bina Bangsa)
Gagah Dwiki Putra Aryono (Universitas Bina Bangsa)
Umar Mansyuri (Universitas Bina Bangsa)

Indonesian Research Journal on Education
Vol. 4 No. 3 (2024): irje 2024

Management technology good information​ now become need for all organization , good government nor private , for increase effectiveness And efficiency Work . Serang City Government , via Service Communication And Serang City Informatics , running mission This with optimizing e-government. In effort increase service public , Diskominfo develop application named​ RAGEM ( Religious , Adaptable, Great, Educate, Modern). This audit aim For know results evaluation And give recommendation related lack on system information RAGEM is used with uses a focused COBIT 5 framework in the APO11 (manage quality) domain and DSS02 (manage service requests). For get related audit results system the method used​​ on study This is qualitative with technique interview And observation . Results from system audits information This form capability level assessment as well findings And recommendation related lack on system RAGEM is running . With conducting a system audit information This so is known mark for APO11 domains amounted to 83.33% and DSS02 85.71% of system RAGEM This is at at level 3, which means the process has managed And documented.