Kontigensi: Jurnal Ilmiah Manajemen
Vol 11 No 2 (2023): Kontigensi: Jurnal Ilmiah Manajemen

Factors that Influence Social Media Marketing Activity and the Effect on Business Performance of The SMEs in Bandung

Syafa Firsta Alika (Faculty of Economics and Business, Telkom University, Bandung, Indonesia)
Teguh Widodo (Faculty of Economics and Business, Telkom University, Bandung, Indonesia)



Article Info

Publish Date
01 Dec 2023

Abstract

The extensive use of social media has prompted research on factors influencing its adoption for marketing among SMEs in Bandung and its impact on business performance. Social media has become pervasive and significantly shapes marketing strategies in the digital era. This study investigates factors influencing social media adoption and its effect on business performance. Key variables include perceived usefulness, ease of use, compatibility, cost, social media for marketing, and business performance. Quantitative data selected from 100 SMEs in Bandung. Data were collected via a survey and analyzed using SEM-PLS constructed by 26 questionaire items. A theoretical model has been created by combining elements from TAM and UTAUT2, with certain adaptations, to examine how this impact relates to business performance. Findings reveal that perceived usefulness, ease of use, compatibility, and cost positively influence SMEs' adoption of social media for marketing activities. The study also demonstrates that using social media for marketing positively impacts business performance. Ultimately, promoting sincerity in raising awareness about the benefits of SMM to Indonesian SMEs can encourage its adoption for their overall advantage. Keywords: Perceived Usefulness, Ease of Use, Compatibility, Social Media Marketing, Business Performance

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Journal Info

Abbrev

JIMK

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences

Description

The scope of Kontigensi: Jurnal Ilmiah Manajemen journal covering the field Business and Management. Topic related to these fields can be Business and Management, entrepreneurship, finance, and financial services, human resource management, marketing, industrial relations, insurance, intellectual ...