Asian Journal of Management, Entrepreneurship and Social Science
Vol. 3 No. 01 (2023): Pebruary,Asian Journal of Management, Entrepreneurship and Social Science

The Effect of Personal Selling and Ease of Claim Settlement on the Increasing Number of Customers at PT. Jasindo Sharia Insurance Banjarmasin

Riswan Yunida (Politeknik Negeri Banjarmasin)
Linda Permanasari (Politeknik Negeri Banjarmasin)
Muhammad Wahyu Wardhana (Politeknik Negeri Banjarmasin)
Novi Shintia (Politeknik Negeri Banjarmasin)
Hairul Anwar (Politeknik Negeri Banjarmasin)



Article Info

Publish Date
30 Jan 2023

Abstract

The research objectives are (1) To find out Personal Selling and Ease of Claim Settlement have a simultaneous effect on increasing the number of customers at PT. Jasindo Sharia Insurance Banjarmasin, (2) To find out Personal Selling and Ease of Claim Settlement have a partial effect on increasing the number of customers at PT. Jasindo Sharia Insurance Banjarmasin and (3) To find out the variables of Personal Selling and Ease of Claim Settlement which are the most dominant in influencing the increase in the number of customers at PT. Jasindo Sharia Insurance Banjarmasin. This research method is a quantitative study using a sampling technique for 100 customers of PT. Jasindo Sharia Insurance Banjarmasin as respondents. The data analysis technique uses multiple linear regression analysis techniques. The results of the study show that: (1) The independent variables; Personal Selling (X1) and Ease of Claim Settlement (X2) simultaneously affect the variable Increase in the Number of Customers (Y) by 24.6% and the remaining 75.4% is influenced by other variables in outside of this research. (2) Personal Selling Variable (X1) has a partial significant effect on the increase in the number of customers (Y) with a tcount of 3.577. (3) The Ease of Claim Settlement Variable (X2) has a partial significant effect on the Increase in the Number of Customers (Y) with a tcount of 1,968. (4) The Personal Selling variable has the most dominant influence on the increase in the number of customers (Y) with an r2 value of 0.116 or 11.6%.

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Journal Info

Abbrev

ajmesc

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Asian Journal of Management, Entrepreneurship and Social Science (AJMESC) is a high quality open access peer reviewed research journal. providing a platform for the researchers, academicians, professional, practitioners and students to impart and share knowledge in the form of high quality empirical ...