Indonesian Journal of Multidisciplinary Science
Vol. 3 No. 10 (2024): Indonesian Journal of Multidisciplinary Science

The influence of educational service quality, trust on the loyalty of students of Private Junior High School "X", Bandung City

Douwes, Cornelia (Unknown)
Saputra, Bobby Wiryawan (Unknown)

Article Info

Publish Date
30 Jul 2024

Abstract

The purpose of this study is to determine the influence of the quality of educational services on student loyalty, the influence between trust and student loyalty and the influence on the service quality through student trust in Private Junior High School (SMP) "X" Bandung City. The results of the study show that there is a positive and significant influence on trust with a total influence of 70.9%, 64.8%, 31.6%, and 96.3%, respectively. In addition, there is an influence of trust mediated by trust on the loyalty of students at SMP "X."

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Journal Info
Indonesian Journal of Multidisciplinary Science
Website

Abbrev

ijoms

Publisher

CV. International Journal Labs

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences

Description

Indonesian Journal of Multidisciplinary Science (IJOMS) is a scientific journal in the form of research and can be accessed openly. This journal has e-ISSN 2808-6724 and p-ISSN 2808-5957. This journal is published monthly by International Journal Labs. The development of the company made the ...