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All Journal Syntax Literate: Jurnal Ilmiah Indonesia Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) International Journal of Social Service and Research Kontigensi: Jurnal Ilmiah Manajemen Indo-MathEdu Intellectuals Journal Indonesian Journal of Multidisciplinary Science AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis IIJSE
Saputra, Bobby Wiryawan
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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THE INFLUENCE OF EDUCATIONAL SERVICE QUALITY AND SCHOOL IMAGE ON STUDENT SATISFACTION IN PRIVATE HIGH SCHOOL "X" BANDUNG CITY Cecilia, Stephanie; Saputra, Bobby Wiryawan
International Journal of Social Service and Research Vol. 4 No. 7 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i7.859

Abstract

This study aims to determine the influence of the quality of educational services, student satisfaction, and school image on student satisfaction at Private High School (SMA) "X" Bandung City, West Java. The population in this study is all students in grades X, XI, and XXII totaling 99 students, and 2023 alumni totaling 28 people (a total of 127 respondents). The results of the analysis and discussion were as follows: (1) The quality of education services has a positive and significant influence on the satisfaction of students at private high school with a total influence of 32.0%. (2) In addition, school image also has an important influence on students' satisfaction, which is 36.5%. (3) The school's image has also a significant positive influence on satisfaction with an overall influence of 68.5%, and it is recommended that schools provide continuous professional training and development for teachers to improve knowledge, skills, pedagogy.
Pengaruh Sikap terhadap Perilaku, Norma Subjektif, dan Persepsi Kontrol Perilaku terhadap Keputusan Siswa Sekolah Menengah Atas Kelas XII di Sekolah X dalam Menentukan Universitas Kuncoro, Yunus; Saputra, Bobby Wiryawan
Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Vol. 18, No. 6 : Al Qalam (November 2024)
Publisher : Sekolah Tinggi Ilmu Al-Qur'an (STIQ) Amuntai Kalimantan Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35931/aq.v18i6.4140

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh dari sikap terhadap perilaku, norma subjektif dan persepsi kontrol perilaku terhadap keputusan siswa Sekolah Menengah Atas kelas XII di Sekolah X dalam menentukan universitas. Penelitian ini merupakan penelitian kuantitatif menggunakan kuesioner sebagai alat ukur. Kuesioner disebarkan ke siswa kelas XII tahun ajaran 2023-2024 dan siswa kelas XII tahun ajaran 2024-2025 dengan total responden 86 orang. Hasil kuesioner diolah dengan SPSS dengan uji validitas dan uji realibilitas, kemudian dilanjutkan dengan analisis regresi linear berganda, uji f dan uji t. Hasil analisis data menunjukkan bahwa sikap terhadap perilaku yang baik, norma subjektif, dan persepsi kontrol perilaku secara simultan berpengaruh secara signifikan terhadap keputusan siswa Kelas XII SMA Sekolah X dalam memilih universitas. Variabel norma subjektif merupakan variabel yang paling berpengaruh terhadap keputusan memilih universitas dibandingkan dengan variabel lainnya. Hal ini terlihat dari hasil analisis regresi linear berganda, dimana koefisien variabel norma subjektif (0,573) memiliki nilai terbesar bila dibandingkan dengan koefisien variabel sikap terhadap perilaku (0,314) dan koefisien variabel persepsi kontrol perilaku (0,489). Selain dari hasil analisis regresi linear berganda, hasil analisis dengan uji t juga menyatakan bahwa hasil t hitung dari variabel norma subjektif (10,913) memiliki nilai yang lebih besar bila dibandingkan dengan hasil nilai t hitung variabel sikap terhadap perilaku (5,855) maupun nilai t hitung variabel persepsi kontrol perilaku (9,177). Hal ini mengindikasikan bahwa norma-norma subjektif yang diyakini seseorang akan sangat mempengaruhi dalam keputusan memilih universitas.
The Influence Of Implementing A Reward And Punishment System On Employee Work Motivation: A Case Study At PT XYZ Smelter Mineral And Metal Company Allo, Marsianus Ramba; Saputra, Bobby Wiryawan
Indonesian Journal of Multidisciplinary Science Vol. 4 No. 9 (2025): Indonesian Journal of Multidisciplinary Science
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/ijoms.v4i9.1136

Abstract

his study examines the influence of implementing a reward and punishment system on employee work motivation at PT XYZ, a mineral and metal smelter company located in South Halmahera Regency, North Maluku Province. The research uses a quantitative approach involving 255 respondents selected through stratified and systematic sampling from a population of 4,245 employees. Data were collected through questionnaires and analyzed using SPSS. The results indicate that both reward and punishment significantly affect work motivation, with reward showing a stronger statistical influence. Reward mechanisms such as performance bonuses and recognition enhance employee engagement, while punishment, applied proportionally through warnings or sanctions, helps maintain discipline. Regression analysis reveals that the combined implementation of reward and punishment explains 37.8% of the variance in work motivation. These findings support Herzberg's Two-Factor Theory, suggesting that reward acts as a primary motivator, while punishment serves as a hygienic factor to prevent dissatisfaction. This study highlights the strategic role of a balanced reward and punishment system in shaping productive employee behavior and offers practical insights for similar industrial organizations seeking to enhance workforce motivation and performance.
The Effect Of Job Satisfaction And Organizational Culture On Employee Performance In The Ceramic Industry Of PT. XYZ Karawang Rahma, Khansa Nadya Atika; Saputra, Bobby Wiryawan
Kontigensi : Jurnal Ilmiah Manajemen Vol 13 No 1 (2025): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v13i1.797

Abstract

The purpose of the study was to determine the effect of job satisfaction and organizational culture on employee performance in the ceramic industry of XYZ Karawang company. This study was conducted using a quantitative method with SPSS data processing tools. In the study, the researcher used data from the HR division as a reference for the number of target populations, namely employees working in the Wall Ceramic Industry of PT. XYZ in Karawang. The number of samples to be used in this study is 148. Based on the results of the study regarding the effect of organizational culture, job satisfaction on employee performance in the ceramic industry of PT. XYZ Karawang, it can be concluded that organizational culture has a significant effect on employee performance. Job Satisfaction has the most dominant effect on employee performance. The results of the job satisfaction test show the most dominant factor in increasing employee performance. Simultaneously, the two independent variables, namely organizational culture and job satisfaction, have a significant effect on employee performance. The results of the F test show that the combination of the two variables is 61.5% of the variation in employee performance. This means that employee performance is not only caused by one factor but rather a combination of integration between the company's value system (organizational culture) and employee psychological well-being (job satisfaction).
The Influence of User Involvement and Personal Technical Skills on the Performance of Accounting Information Systems at PT Pindad Yuliawan, Wendi; Saputra, Bobby Wiryawan
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 1 (2025): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.7443

Abstract

This research explores the impact of user involvement and technical competence on the effectiveness of the Accounting Information System (AIS) at PT Pindad. As a member of the Defend ID holding, PT Pindad supports the strategic goals of Indonesia’s state-owned enterprises (BUMN) in enhancing the national defense sector through the integration and restructuring of information systems. In February 2024, the company launched a system revitalization initiative, implementing SAP powered by High-performance Analytic Appliance (HANA) across its subsidiaries. The primary objective of this study is to assess how user participation and individual technical capabilities influence the performance of the newly adopted AIS. The study applies an associative research method using a stratified sampling technique, with 40 respondents participating. Multiple linear regression analysis was employed to examine the relationship between the independent variables (user involvement and technical competence) and the dependent variable (AIS performance). The results show that user involvement significantly impacts AIS performance, accounting for 41.76%, while technical competence contributes 42.24%. Collectively, both variables explain 84% of the system’s performance, with the remaining 16% attributed to other factors not addressed in this study.
Pengaruh Nilai-Nilai Inti Perusahaan, Kompetensi Karyawan, dan Gaya Kepemimpinan Terhadap Kinerja Karyawan di PT Arkana Solusi Digital Indrawan, Muh. Arief; Saputra, Bobby Wiryawan
Indo-MathEdu Intellectuals Journal Vol. 6 No. 5 (2025): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v6i5.3840

Abstract

This research analyzes the influence of corporate core values, employee competencies, and leadership styles on employee performance at PT Arkana Solusi Digital (Arkana), an IT service company in Indonesia. This study uses a quantitative approach with descriptive and verificative methods, as well as a cross-sectional study design. The research population is all employees of Arkana in Jakarta, with 63 respondents participating. Data were collected through questionnaires and analyzed using multiple linear regression. The research results indicate that simultaneously, the company's core values, employee competencies, and leadership style have a positive and significant effect on employee performance, with a coefficient of determination (R²) of 0.575, which means 57.5% of the variation in employee performance can be explained by these three variables. However, partially, the company's core values do not have a significant effect on employee performance (p=0.374), which indicates that the internalization of these values has not been optimal. In contrast, employee competencies (p < 0.001) and leadership style (p = 0.009) have a significant and positive effect on employee performance.
The Influence of Education Service Quality on School Selection Interest with School Image as a Mediating Variable at SMA X Bandung Setiawaty, Susanti; Saputra, Bobby Wiryawan
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 4 (2025): Dinasti International Journal of Economics, Finance & Accounting (September - O
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i4.5226

Abstract

This study aims to analyze the effect of educational service quality on school choice interest with school image as a mediating variable at SMA X in Bandung City. The quality of education services is measured based on the dimensions of reliability, responsiveness, assurance, empathy, and tangibles. School image is assessed through personality, reputation, value, and corporate identity. School choice interest includes attention, interest, need, enjoyment, and motivation. A quantitative approach was applied using a survey method involving 238 respondents consisting of students and parents. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that: (1) educational service quality has a positive and significant effect on school image; (2) educational service quality has a positive and significant effect on school choice interest; (3) school image has a positive and significant effect on school choice interest; and (4) school image significantly mediates the relationship between educational service quality and school choice interest. The findings highlight the importance of enhancing educational service quality to build a strong school image and attract student and parent interest in choosing a school.
Enabling Leadership dan Organization Adaptability di Gereja Bethel Indonesia Mazeba, Marwita Three; Saputra, Bobby Wiryawan
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 5 No. 3 (2025): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v5i3.1605

Abstract

Religious organizations such as churches face increasing challenges in maintaining relevance amid rapid social, cultural, and technological changes. This study addresses the issue of how leadership can foster adaptability in a value-based community organization facing dual crisesnamely, the COVID-19 pandemic and a major earthquake. The research aims to examine the relationship between enabling leadership and organizational adaptability, with adaptive space as a mediating variable. Using a quantitative correlational method with a cross-sectional design, data were collected from 102 active ministry members at GBI Mamuju through validated Likert-scale questionnaires. Mediation analysis was conducted using PROCESS v4.2 in SPSS. The findings reveal that enabling leadership does not directly influence organizational adaptability; instead, this relationship is fully mediated by adaptive space. Dimensions such as head space, meetings, virtual and physical environments, and dynamics of conflicting and connecting play a critical role in integrating new ideas into the formal organizational structure. This study highlights that adaptive space serves not merely as a theoretical construct, but as a practical social mechanism that enables collaboration and innovation. The results suggest that investment in social infrastructure is essential for churches to support intergenerational leadership, encourage experimentation, and sustain meaningful transformation.
The influence of educational service quality on parent and student satisfaction in Private High School X, Bandung City Slamet, Yehezkiel Bobby; Saputra, Bobby Wiryawan
Indonesian Journal of Multidisciplinary Science Vol. 3 No. 10 (2024): Indonesian Journal of Multidisciplinary Science
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/ijoms.v3i10.937

Abstract

The purpose of this study is to determine the influence of the quality of educational services on the satisfaction of students and parents of students at private high school X, Bandung City. This research was conducted in West Java Province, especially at Senior High School (SMA) "X" Bandung city which is a private school with a national level plus and accredited A. The population of this research is all students in grades 10, 11, and 12 totaling 68 people and their parents, namely 34 people. From the results of the research data processing, it was found that the dimension that had the lowest average value compared to other dimensions both from the responses of parents and students was tangibles. The average score of the students' responses was 3.06 with the good category, while the parents' responses had a value of 3.07 with the bad category. The quality of education services has a positive and significant influence on students' satisfaction with the total influence of 97.9%.
The influence of educational service quality, trust on the loyalty of students of Private Junior High School "X", Bandung City Douwes, Cornelia; Saputra, Bobby Wiryawan
Indonesian Journal of Multidisciplinary Science Vol. 3 No. 10 (2024): Indonesian Journal of Multidisciplinary Science
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/ijoms.v3i10.941

Abstract

The purpose of this study is to determine the influence of the quality of educational services on student loyalty, the influence between trust and student loyalty and the influence on the service quality through student trust in Private Junior High School (SMP) "X" Bandung City. The results of the study show that there is a positive and significant influence on trust with a total influence of 70.9%, 64.8%, 31.6%, and 96.3%, respectively. In addition, there is an influence of trust mediated by trust on the loyalty of students at SMP "X."
Co-Authors Allo, Marsianus Ramba Biliman, Zayyin Kamil Cecilia, Stephanie Douwes, Cornelia Indrawan, Muh. Arief Kuncoro, Yunus Mazeba, Marwita Three Rahma, Khansa Nadya Atika Setiawaty, Susanti Slamet, Yehezkiel Bobby Yuliawan, Wendi