Jurnal Ilmu Manajemen
Vol. 20 No. 1 (2023): JUNI 2023

THE EFFECT OF TQM PRACTICES ON OPERATIONAL PERFORMANCE IN ENERGY SECTOR COMPANIES

Fahira, Shandrina (Unknown)
Sentosa, Wahyuningsih (Unknown)

Article Info

Publish Date
30 May 2024

Abstract

This study aims to determine whether there is an influence of TQM Practice on operational performance in energy companies in Indonesia. The sample selection method in this study is Purposive Sampling in employees who work in the field of  energy, Data collection using surveys in the form of questionnairesusing SEM statistical analysis tools processed through AMOS 26 software.  The results of hypothesis testing show that process management has a positive and significant effect on performance, while top management support, customer focus, employee empowerment and engagement, continuous improvement, education and training have no significant effect. 

Copyrights © 2023




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Jurnal Ilmu Manajemen
Website

Abbrev

jim

Publisher

Universitas Negeri Yogyakarta

Subject

Decision Sciences, Operations Research & Management

Description

urnal Ilmu Manajemen (JIM) is published by Departmen of Management, Faculty of Economics, Yogyakarta State University. It contains a theoretical or research manuscript related to 1. Management 2. Human Resource 3. Finance 4. Marketing 5. Entrepreneurship 6. Business 7. ...