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All Journal Jurnal Ilmu Manajemen Jurnal Ilmu Manajemen
Fahira, Shandrina
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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THE EFFECT OF TQM PRACTICES ON OPERATIONAL PERFORMANCE IN ENERGY SECTOR COMPANIES Fahira, Shandrina; Sentosa, Wahyuningsih
JURNAL ILMU MANAJEMEN Vol. 20 No. 1 (2023): JUNI 2023
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jim.v20i1.61195

Abstract

This study aims to determine whether there is an influence of TQM Practice on operational performance in energy companies in Indonesia. The sample selection method in this study is Purposive Sampling in employees who work in the field of  energy, Data collection using surveys in the form of questionnairesusing SEM statistical analysis tools processed through AMOS 26 software.  The results of hypothesis testing show that process management has a positive and significant effect on performance, while top management support, customer focus, employee empowerment and engagement, continuous improvement, education and training have no significant effect. 
THE EFFECT OF TQM PRACTICES ON OPERATIONAL PERFORMANCE IN ENERGY SECTOR COMPANIES Fahira, Shandrina; Sentosa, Wahyuningsih
JURNAL ILMU MANAJEMEN Vol. 20 No. 1 (2023): JUNI 2023
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jim.v20i1.61195

Abstract

This study aims to determine whether there is an influence of TQM Practice on operational performance in energy companies in Indonesia. The sample selection method in this study is Purposive Sampling in employees who work in the field of  energy, Data collection using surveys in the form of questionnairesusing SEM statistical analysis tools processed through AMOS 26 software.  The results of hypothesis testing show that process management has a positive and significant effect on performance, while top management support, customer focus, employee empowerment and engagement, continuous improvement, education and training have no significant effect. 
Co-Authors Sentosa, Wahyuningsih