MUDRA Jurnal Seni Budaya
Vol 39 No 1 (2024)

Brand Image Linkage, Product Diversity and Store Atmosphere to Customer Loyalty in Fashion Shops in Bali

Ribek, Pande Ketut (Unknown)
Purnawati, Ni Luh Gede Putu (Unknown)
Pendet, Ketut Muka (Unknown)
Yuliastuti, Ida Ayu Nyoman (Unknown)



Article Info

Publish Date
05 Jan 2024

Abstract

Loyalty is created based on the experience of consumers buying and consuming products, the factors that influence the emergence of customer loyalty so that they can carry out the right strategy for the survival of the company. brand image, product variety, and store atmosphere. The purpose of this study was to analyze the effect of brand image, product variety, and store atmosphere on customer loyalty. The population of this study are consumers who come to shop at least 2 times. The sampling technique is purposive sampling, this method uses the census method with a total of 102 fashion shop owners. Samples in this study were 102 respondents, with multiple linear regression analysis. Results of this study brand image has a significant positive effect on customer loyalty, product variety has a significant positive effect on customer loyalty, store atmosphere has a significant positive effect on customer loyalty in fashion stores in Bali.

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Journal Info

Abbrev

mudra

Publisher

Subject

Religion Arts Humanities Education Languange, Linguistic, Communication & Media Social Sciences

Description

AIMS The journal presents as a medium to share knowledge and understanding art, culture, and design in the area of regional, national, and international levels. In accordance with the meaning of the word “Mudra”, which is a spiritual gesture and energy indicator, it is hoped that the journal ...