E-Jurnal Manajemen Trisakti School of Management (TSM)
Vol. 3 No. 4 (2023): E-Jurnal Manajemen Trisakti School of Management (TSM)

PENINGKATAN PANGSA PASAR RESTORAN TRADISIONAL INDONESIA MELALUI BEHAVIORAL INTENTION

DANTI, DELFI DAYSASTRI (Unknown)
SUTRISNO, NUNO (Unknown)



Article Info

Publish Date
31 Dec 2023

Abstract

The purpose of this study was to determine the effect of Service Quality, Perceived Value, and Customer Satisfaction on Behavioral Intention of Sederhana Restaurant Consumers in Bekasi City. The data analysis was done quantitatively and used a causal research design. The sampling method used in this study is to use Non-Probability Sampling with purposive sampling technique. All sample data obtained by distributing questionnaires totaled 146 respondents and will be processed using SPSS 25 software. The data analysis technique used in this study is multiple linear regression. The results of this study indicate that Service Quality, Perceived Value, and Customer Satisfaction have an influence on Behavioral Intention. This research is expected to provide input or suggestions to Restaurant in Indonesia, especially Sederhana Restaurant which is the object of this research, is to be able to increase its competitiveness and market share in the food and beverage industry in Indonesia.

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Journal Info

Abbrev

EJMTSM

Publisher

Subject

Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Description

E-Jurnal Manajemen Trisakti School Management (TSM) is biannual publication issued in the month of March, June, September, and December. E-Jurnal Manajemen TSM is a scientific journal which prioritizes the publication of articles (research and non-research based) regarding to management issues ...