E-Jurnal Manajemen Trisakti School of Management (TSM)
Vol. 4 No. 1 (2024): E-Jurnal Manajemen Trisakti School of Management (TSM)

PENGARUH SERVICE QUALITY, PRICE, DAN RESTAURANT ENVIRONMENT TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION DI RESTORAN JAKARTA

CHANDRA, YIUTO (Unknown)
PRASASTYO, KLEMENS WEDANAJI (Unknown)

Article Info

Publish Date
31 Mar 2024

Abstract

This research aims to determine the influence of service quality, price and restaurant environment variables on customer loyalty through customer satisfaction variables. The object of this research is the Chinese restaurant "Din Tai Fung" in DKI Jakarta. Sample identification was carried out using a purposive sampling method by determining nine sampling criteria, so that a total of 274 respondents were obtained with 257 data respondents who met the criteria and could be used as research samples. This research uses a multivariate analysis model to test the influence of each variable. The research results show that the variables of service quality, price and restaurant environment influence variations in customer loyalty through variations in customer satisfaction. 

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Journal Info
E-Jurnal Manajemen Trisakti School of Management (TSM)
Website

Abbrev

EJMTSM

Publisher

Sekolah Tinggi Ilmu Ekonomi Trisakti

Subject

Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Description

E-Jurnal Manajemen Trisakti School Management (TSM) is biannual publication issued in the month of March, June, September, and December. E-Jurnal Manajemen TSM is a scientific journal which prioritizes the publication of articles (research and non-research based) regarding to management issues ...