Jurnal Kajian Ilmiah
Vol. 23 No. 1 (2023): January 2023

Pengaruh Marketing Mix Dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Mujigae Resto Bekasi

Satria, Budi (Unknown)
Untari, Dhian Tyas (Unknown)
Khasanah, Fata Nidaul (Unknown)



Article Info

Publish Date
06 May 2024

Abstract

This study aims to determine whether the marketing mix has an effect on consumer satisfaction at mujigae restaurants, whether service quality affects customer satisfaction at mujigae restaurants, and whether both have an effect on customer satisfaction at mujigae restaurants. The results obtained by the author in this study are for the marketing mix variable because the t count value is greater than t table (4.54 > 1.6648) and the significance value is less than 0.05 (0.000 < 0.05), it can be concluded that the marketing mix influences which is significant to customer satisfaction, for the service quality variable because the t value is greater than t table (5.99 > 1.6648) and the significance value is less than 0.05 (0.000 < 0.05), it can be concluded that service quality has a significant effect on customer satisfaction, and for the second effect because the calculated F value is greater than F table (73.193 > 3.11), and a significance value of 0.000 < 0.05, it can be concluded that the marketing mix and service quality have a positive and simultaneous effect on customer satisfaction.

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Journal Info

Abbrev

JKI

Publisher

Subject

Humanities Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

Description

Jurnal Kajian Ilmiah mempublikasikan artikel dengan Fokus dan Ruang Lingkup pada bidang ilmu yang telah dikaji secara empiris dan teori. Adapun Fokus dan Ruang Lingkup penelitian pada: 1. Ilmu Komputer 2. Ilmu Sosial 3. Ilmu Manajemen 4. Ilmu Hukum 5. Ilmu Komunikasi dan Humaniora 6. Ilmu Kimia 7. ...