Jurnal Manajemen
Vol. 28 No. 1 (2024): February 2024

The Clinical Information System That Effects The Patients' Satisfaction Of The Healthcare Services

Sri Hartono (Universitas Mercu Buana)
Yanto Ramli (Universitas Mercu Buana)
Rina Astini (Universitas Mercu Buana)
C. Catur Widayati (Universitas Mercu Buana)
Anees Janee Ali (Universiti Sains Malaysia)



Article Info

Publish Date
01 Feb 2024

Abstract

This research intends to understand and investigate how to increase patients' satisfaction by implementing the clinical information system and by looking at the service quality, green environment, and patients' perceptions to provide better patient satisfaction concerning healthcare services. The data collection is done through the distribution of questionnaires in Jakarta, Indonesia. This research is based on descriptive and verification methods; the sample is determined through Purposive Sampling, and the method analysis technique is Partial Least Square (PLS). The research results show that patients' perception significantly influences clinical system information compared to quality services and a green environment to achieve patient satisfaction. Healthcare clinics need to implement the clinical system information to assist the healthcare workers in providing quality patient services.

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Journal Info

Abbrev

EJM

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Manajemen [p-ISSN 1410-3583 | e-ISSN 2549-8797] is a peer-reviewed journal published three times a year (February, June, and October) by Faculty of Economics, Universitas Tarumanagara. Jurnal Manajemen is intended to be the journal for publishing articles reporting the results of research on ...