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All Journal JMM (Jurnal Masyarakat Mandiri) IKRA-ITH ABDIMAS JABM JOURNAL of ACCOUNTING - BUSINESS & MANAGEMENT Jurnal Manajemen International Journal of Tourism and Hospitality in Asia Pasific Journal of the Community Development in Asia International Journal of Accounting & Finance in Asia Pasific Asia Pacific Journal of Management and Education Proceeding International Annual Conference Economics, Management, Business, and Accounting
Anees Janee Ali
Universiti Sains Malaysia
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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The Multiplicative Effects of Personality Dimensions on Creative Behavior among Indonesian Radio Station Managers Nugroho J. Setiadi; Anees Janee Ali; Rehana Aafaqi
Journal of Accounting, Business and Management (JABM) Vol 17 No 2 (2010): October
Publisher : STIE Malangkucecwara

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Abstract

The main purpose of the article is to increase understanding in evidence the multiplicative effects of personality dimensions on creativity. Using five-factor inventory (NEO-FFI) as input model of individuals creativity, the authors identified that among personality dimensions are synergistically related to creative performance. Among a sample of 283 Indonesian radio station managers, the authors hypothesized and found that some personality dimensions were significantly related to creative performance. The important findings also showed that Conscientiousness and Neuroticism have played a role synergistically to interact with other personality dimensions to predict highly creative performance.
KNOWLEDGE FOR INVESTMENT IN ISLAMIC CAPITAL MARKET AND ISLAMIC STOCKS FOR THE YOUNG GENERATION TO MITIGATE FRAUDULENT INVESTMENT Wiwik Utami; Mariyam Chairunisa; Lucky Nugroho; Anees Janee Ali
JMM (Jurnal Masyarakat Mandiri) Vol 6, No 4 (2022): Agustus
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (166.978 KB) | DOI: 10.31764/jmm.v6i4.9622

Abstract

Abstrak: Perkembangan dari teknologi informasi dan komputer mengakibatkan akses informasi menjadi sangat mudah. Oleh karenanya, generasi muda yang saat ini akrab dengan penggunaan tekonologi informasi dan komputer tersebut menjadi sangat optimal menggunakannya untuk berbagai keperluan, termasuk investasi. Tujuan dari pengabdian masyarakat yang dilakukan oleh dosen Universitas Mercu Buana berkolaborasi dengan dosen dari Universiti Sains Malaysia bertujuan untuk memperkenalkan pasar modal dan saham syariah sebagai salah satu alternatif investasi yang aman bagi para generasi muda. Metode yang digunakan pada kegiatan pengabdian masyarakat ini adalah sosialisasi maupun penyuluhan dimana objek dari kegiatan ini adalah siswa sekolah menengah atas kejuruan. Adapun jumlah peserta dari kegiatan ini berjumlah 129 siswa. Hasil dari kegiatan ini adalah peserta dapat mengetahui dan memahami produk pada pasar modal khususnya adalah saham syariah. Implikasi dari kegiatan pengabdian ini adalah meningkatnya literasi keuangan syariah dari generasi muda. Selain itu, berdasarkan hasil evaluasi diketahui bahwa dari seluruh peserta yang hadir sejumlah 97% atau sejumlah 125 peserta yang menyatakan kegiatan sosialisasi ini meninggkatkan literasi mereka terkait dengan keuangan syariah.Abstract: The development of information technology and computers has resulted in easy access to information. Therefore, the young generation who are currently familiar with information technology and computers have become optimal to use it for various purposes, including investment. The purpose of community service carried out by lecturers at Mercu Buana University in collaboration with lecturers from Universiti Sains Malaysia aims to introduce the capital market and sharia stocks as an alternative to safe investment for the young generation. The method used in this community service activity is socialization and counseling, where the object of this activity is vocational high school students. The number of participants in this activity amounted to 129 students. The result of this activity is that participants can find out and understand products in the capital market, especially sharia stocks. The implication of this service activity is the increase in Islamic financial literacy of the young generation. In addition, the evaluation results found that 97% of all participants or 125 participants stated that this socialization activity had increased their literacy related to Islamic finance.
The Clinical Information System That Effects The Patients' Satisfaction Of The Healthcare Services Sri Hartono; Yanto Ramli; Rina Astini; C. Catur Widayati; Anees Janee Ali
Jurnal Manajemen Vol. 28 No. 1 (2024): February 2024
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v28i1.1463

Abstract

This research intends to understand and investigate how to increase patients' satisfaction by implementing the clinical information system and by looking at the service quality, green environment, and patients' perceptions to provide better patient satisfaction concerning healthcare services. The data collection is done through the distribution of questionnaires in Jakarta, Indonesia. This research is based on descriptive and verification methods; the sample is determined through Purposive Sampling, and the method analysis technique is Partial Least Square (PLS). The research results show that patients' perception significantly influences clinical system information compared to quality services and a green environment to achieve patient satisfaction. Healthcare clinics need to implement the clinical system information to assist the healthcare workers in providing quality patient services.
Implementation of Corporate Governance (Case Study of Insurance Companies in Indonesia) Lucky Nugroho; Minanari; Safira; Anees Janee Ali; Audita Setiawan; Yananto Mihadi Putra
Proceeding International Annual Conference Economics, Management, Business, and Accounting Vol. 1 (2023): Proceeding International Annual Conference Economics, Management, Business, and Accou
Publisher : IAEI

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Abstract

The occurrence of bankruptcy in insurance companies in Indonesia shows indications of weak mitigation and not optimal implementation of corporate governance. Therefore, this conceptual paper aims to discover the types of risks in companies and the types of risks in insurance companies. The method used is qualitative. The method used is descriptive qualitative, which aims to explain certain phenomena or events in depth without measuring variables with numbers or statistics. In this conceptual paper on insurance company risk, qualitative methods aim to identify existing risks and provide views on good governance practices to deal with them. The result of this conceptual paper is that risk management is one step in mitigating companies from losses and bankruptcy, and insurance companies in Indonesia must be able to manage existing risks and apply good governance to maintain business sustainability. The implications of this conceptual paper provide information and references as well as new scientific treasures related to implementing risk management and the types of risks found in insurance companies.
The Impact of Delivery, Menu Variety, Pricing, Promotion, and Food Quality on Customer Satisfaction: Mediated by Perceived Value Azura Abdullah Effendi; Gan Kia Hui; Intan Azmira Binti Che Kahar; Irdina Humaira Binti Mohamad Sukeri; Irene Lee Xiang Ming; Jasmine Wong Jia Xuan; Jayaneswari A/P Vartharaju; Griselda Joan N; Anees Janee Ali; Daisy Mui Hung Kee
International Journal of Accounting and Finance in Asia Pasific (IJAFAP) Vol 8, No 1 (2025): February 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijafap.v8i1.3834

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Foodpanda struggles with delayed deliveries, inconsistent food quality, limited menu variety, and pricing issues, leading to ongoing customer dissatisfaction despite promotional efforts. This study examines the impact of delivery experience, menu variety, pricing perception, promotion, and food quality on customer satisfaction with Foodpanda Malaysia, with customer perceived value as a mediator. A total of 135 respondents were surveyed to investigate how these factors influence customer satisfaction. The results show that Foodpanda's customer satisfaction is driven by delivery experience, pricing perception, food quality, and customer perceived value, with pricing perception being the most influential. Menu variety and promotion type have no significant impact. Delivery experience and pricing perception also indirectly boost satisfaction by enhancing perceived value, whereas menu variety, promotion type, and food quality do not significantly affect perceived value. The study highlights the importance of perceived value as a mediator, offering actionable insights for improving customer experience in the food delivery industry.
Factors Influencing User Preference For E-Wallets vs. Traditional Payments Methods Kok Ban Teoh; Anees Janee Ali; Nur Fathin Balqis Binti Ahmad Sukri; Nur Aziyanny Binti Abdullah; Nur Damia Binti Shuazman; Nur Dianah Azwa Binti Shaharuddin; Nur Farisyazliana Binti Fauzi; Daisy Mui Hung Kee
International Journal of Accounting and Finance in Asia Pasific (IJAFAP) Vol 8, No 2 (2025): June 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijafap.v8i2.4018

Abstract

E-wallets are digital payment systems that allow users to make contactless transactions through smartphones or computers, offering convenience and efficiency, particularly for remote payments. Traditional payment methods, such as cash, checks, and card swipes, are perceived as more secure and reliable but may lack the flexibility of digital options. This study compares user experiences between e-wallets and traditional payment methods, focusing on perceived ease of use, convenience and usability, privacy and security, and satisfaction. A quantitative approach, utilizing an online survey of 100 respondents, is used to evaluate user preferences. The study aims to identify key factors influencing payment method choice, providing insights that could guide improvements in payment technologies and enhance user experiences for both consumers and businesses.
Beauty Beyond Products: Exploring the Drivers of Customer Satisfaction in Malaysia’s Leading Health and Beauty Retailer Yong Yu Lee; Kun Peng Xia; Shi Ying Lee; Che Ying Lee; Huey Shan Lee; Wei Yin Lee; Yan Lin Lee; Varun Kumaran B; Anees Janee Ali; Daisy Mui Hung Kee
International Journal of Accounting and Finance in Asia Pasific (IJAFAP) Vol 8, No 3 (2025): October 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijafap.v8i3.4213

Abstract

Drawing on service-dominant logic and the framework of stimulus-organism-response, our study investigates the mechanisms through which service attributes influence customer satisfaction in health and beauty retail. Analysis of survey data from 99 Watsons Malaysia customers reveals that staff behavior directly influences both perceived service quality and customer satisfaction, while service accessibility shapes satisfaction primarily through customer emotional responses and perceived service quality. The findings demonstrate the distinct pathways through which different service attributes contribute to satisfaction outcomes, with both cognitive and emotional responses playing crucial mediating roles. This study advances service management theory by illuminating the complex mechanisms underlying customer satisfaction formation and provides practical guidance for retail managers in designing effective service improvement initiatives. The results highlight the importance of considering both direct and indirect pathways when developing service enhancement strategies in health and beauty retail contexts.
The Influence of Artificial Intelligence on Customer Retention in the Asian E-Commerce Market Zi Jian Oh; Abayomi Tunde Odebunmi; Yun Ern Teoh; Wei Min Thoe; Yu Jing Toh; Yu Xuan Toh; Anees Janee Ali; Daisy Mui Hung Kee
Asia Pacific Journal of Management and Education (APJME) Vol 8, No 1 (2025): March 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/apjme.v8i1.3865

Abstract

Artificial intelligence (AI) has become a key driver in enhancing customer retention in e-commerce. This study examines the influence of AI-driven personalization, efficiency and convenience, and customer trust and loyalty on customer retention in Lazada’s Asian market. A quantitative research approach was employed, with data collected through an online survey of 150 Lazada users using convenience sampling. The survey measured key constructs using a five-point Likert scale, and IBM SPSS Statistics 27 was used for analysis. The regression results indicate that customer trust and loyalty (? = 0.694, p 0.001) have the strongest impact on customer retention, followed by personalization (? = 0.166), while efficiency and convenience (? = 0.062) have a minimal effect. The model explains 82.5% of the variance in customer retention (R² = 0.825), demonstrating strong predictive power. These findings highlight the importance of fostering trust and personalized experiences in AI-driven e-commerce strategies. While efficiency and convenience enhance the shopping experience, they play a lesser role in long-term retention. The study suggests that businesses should prioritize AI-driven trust-building strategies and culturally adapted personalization techniques to strengthen customer loyalty and sustain retention in competitive e-commerce environments.
Brand Awareness, Ethical Concerns, and Social Influence: Key Drivers of Boycotting Behavior Against Nestlé Rosmelisa Yusof; Azura Abdullah Effendi; Nur Qistina Diyana Binti Abdul Majid; Nur Sazlein Binti Mohd Firdaus; Nur Syafiqah Binti Muhamad Shukri; Nur Syazwani Binti Mohd Hazry; Nurdania Delylah Binti Mohd Amin; Anees Janee Ali; Daisy Mui Hung Kee
Asia Pacific Journal of Management and Education (APJME) Vol 8, No 2 (2025): July 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/apjme.v8i2.4071

Abstract

Nestlé is the world’s largest food and beverage company founded in 1866 that offer a wide range of products. Nestlé present in 190 countries around the world and its headquarters in Vevey, Switzerland. In today’s global market, there has been boycott movement of Israeli products due to Israeli-Palestinian conflict. Nestlé also affected by this boycott movement since Nestlé’s products is pro-Israel products. The purpose of this study is to examine the relationship between ethical concerns, brand awareness, social influence, and consumer willingness on moral judgement and its impact on boycotting behavior against Nestlé. Data was collected from 100 respondents from various background. Our findings shows that boycotting behavior among consumer against Nestlé significantly influenced by combinations of brand awareness, ethical concerns, social influence, and consumer willingness to boycott. Meanwhile, moral judgement acts as the mediator that links all of these factors to the decision to boycott. These findings can help Nestlé to develop appropriate strategies in addressing consumer concerns and boycotting behavior against Nestlé’s products
From Bean to Brand: Decoding the Mechanisms of Trust and Engagement in Generation Z's Purchase Decisions Kun Peng Xia; Yong Yu Lee; Kong Miu Ling Kimberley; Mei Yee Kong; Su Hua Khor; Jia Xian Kong; Kirrthana A/P Ramachandran; Shravan Kumar; Anees Janee Ali; Daisy Mui Hung Kee
International Journal of Tourism and Hospitality in Asia Pasific Vol 8, No 1 (2025): February 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v8i1.3836

Abstract

Focusing on Generation Z consumers in Malaysia, this study investigates the role of brand awareness in shaping customer loyalty and purchase intention for Starbucks. The research method involved a multi-stage sampling procedure targeting Generation Z consumers in Malaysia (born 1997–2012) with recent Starbucks purchase experiences, using a pretested online survey to collect 101 valid responses from urban centers like Kuala Lumpur, Penang, and Johor Bahru. The results reveal that brand awareness enhances customer loyalty and fosters brand trust development. The brand trust serves as a powerful catalyst for brand engagement and customer loyalty, while brand engagement emerges as a crucial driver of both loyalty formation and purchase intentions. Customer loyalty exhibits a positive influence on purchase intention. These findings advance brand relationship theory by demonstrating the sophisticated pathways through which brand awareness influences behavioral outcomes among Generation Z consumers, highlighting the crucial mediating roles of trust and engagement. This research contributes to brand management literature by offering a nuanced understanding of how brand relationships develop among digital-native consumers while providing practical guidance for companies seeking to strengthen customer relationships in increasingly competitive markets.
Co-Authors Abayomi Tunde Odebunmi Audita Setiawan Azura Abdullah Effendi Che Ying Lee Christina Catur Widayati Daisy Mui Hung Kee Daisy Mui Hung Kee Eri Marlapa Gai Sin Liem Gan Kia Hui Griselda Joan N Huey Shan Lee Intan Azmira Binti Che Kahar Irdina Humaira Binti Mohamad Sukeri Irene Lee Xiang Ming Jasmine Wong Jia Xuan Jayaneswari A/P Vartharaju Jia Xian Kong Khozaeni Bin Rahmad Kirrthana A/P Ramachandran Kok Ban Teoh Kong Miu Ling Kimberley Kun Peng Xia Lay Hong Tan Lucky Nugroho Mariyam Chairunisa Mei Yee Kong Minanari Mohammad Shukor Bin Md Zain Mohd Fazmin Syazwan Bin Muhammad Fauzie Nugroho J. Setiadi Nur Aziyanny Binti Abdullah Nur Damia Binti Shuazman Nur Dianah Azwa Binti Shaharuddin Nur Farisyazliana Binti Fauzi Nur Fathin Balqis Binti Ahmad Sukri Nur Qistina Diyana Binti Abdul Majid Nur Sazlein Binti Mohd Firdaus Nur Syafiqah Binti Muhamad Shukri Nur Syazwani Binti Mohd Hazry Nurdania Delylah Binti Mohd Amin Paul Dung Gadi Rehana Aafaqi Rina Astini Rong Sidan Rosmelisa Yusof Safira Safira Shi Ying Lee Shravan Kumar Siti Nur Allisya Nurulzaman Binti Abdull Siti Nursyakiroh Binti Mohamed Ridzuan Song Ruixuan Sri Hartono Sri Marti Pramudena Steven Sing Su Hua Khor Varun Kumaran B Vivian Sim Wei Chien Ng Wei Min Thoe Wei Siang Sim Wei Yin Lee Wiwik Utami Yan Lin Lee Yananto Mihadi Putra Yanto Ramli Yong Yu Lee Yu Jing Toh Yu Xuan Toh Yun Ern Teoh Zhao Shengnan Zi Jian Oh