Jurnal Multidisipliner Bharasa
Vol 3 No 02 (2024): Jurnal Multidisipliner Bharasa

MEASUREMENT OF PATIENT SATISFACTION BASED ON THE QUALITY OF INTERACTION WITH NURSES IN PUBLIC HOSPITALS IN INDONESIA

Nabila, Rahma (Unknown)
Raharjo, Slamet (Unknown)
Rahayu Pramadya, Sugeng (Unknown)



Article Info

Publish Date
29 Aug 2024

Abstract

This study aims to measure patient satisfaction based on the quality of interaction with nurses in public hospitals in Indonesia. The quality of interaction between nurses and patients is one of the important indicators in determining the level of patient satisfaction with health services. This study uses a quantitative method with a survey approach, where data is collected through questionnaires distributed to patients in several public hospitals. The variables analyzed included communication, empathy, attention, and responsiveness of nurses in serving patients. The results showed that there was a significant positive correlation between the quality of nurse-patient interaction and the level of patient satisfaction. Effective communication and empathetic attitudes of nurses have proven to be the main factors that affect patients' perception of the quality of services received. In addition, the attention and responsiveness of nurses in handling patient complaints also contributes significantly to the level of satisfaction. The implications of this study show that improving the quality of interaction between nurses and patients can be an effective strategy in increasing patient satisfaction in public hospitals. Therefore, training that focuses on improving nurses' communication and empathy skills is highly recommended to be implemented in hospitals. Thus, better health services can be achieved, which ultimately contributes to improving the quality of life of patients in Indonesia.

Copyrights © 2024






Journal Info

Abbrev

jurnal-multidisipliner-bharasa

Publisher

Subject

Religion Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

Description

Selamat Mengunjungi Jurnal Multidisipliner Bharasa Judul : Jurnal Multidisipliner Bharasa Penerbit : Institut Teknologi Bisnis dan Kesehatan Bhakti Putra Bangsa Indonesia Frekuensi : Dua kali per tahun (Februari dan Agustus) Support Contact : Taufik Syuhda Dirgantara Phone/WA : 0857-4357-5711 Email ...