Journal of Management and Informatics
Vol. 2 No. 3 (2023): December : Journal of Management and Informatics

The Influence Of Digital Marketing, Customer Trust And Brand Image On Customer Satisfaction At Mcdonald's Fast Food Restaurant In Cilegon City

Muhamad Suhaemi (Unknown)
Nabila Zahra Auliya (Unknown)
Dhanny Isnaeni Darmawan (Unknown)
Yoga Adiyanto (Unknown)



Article Info

Publish Date
31 Dec 2023

Abstract

. This study aims to analyze the effect of digital marketing on brand image, trust and consumer satisfaction at McDonald's fast food restaurants in Cilegon City.The sampling technique in this study was purposive sampling, namely the sample selection method based on certain criteria. That is, McDonald's consumers who have bought McDonald's at least once. Based on the results of the study it can be concluded that: There is a positive and significant influence between Digital marketing on Consumer Satisfaction at Mcdonald's Fast Food Restaurants in Cilegon City, There is a positive and significant influence between Customer Trust on Customer Satisfaction at Mcdonald's Fast Food Restaurants in Cilegon City, There is a positive and significant influence between Brand Image on Customer Satisfaction at Mcdonald's Fast Food Restaurants in Cilegon City, There is a positive and significant influence between Digital marketing, Consumer Trust and Brand Image on Consumer Satisfaction at Mcdonald's Fast Food Restaurants in Cilegon City.

Copyrights © 2023






Journal Info

Abbrev

jmi

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management

Description

management and business economics involving operational management, management of human resources, finance management, marketing management, social and economic ...