<![CDATA[This paper elucidates the implementation of the Balanced Scorecard in performance measurement at the Type B Customs and Excise Operations Base in Batam. The research aims to comprehend the application of organizational performance management through the Balanced Scorecard method at this facility, considering four perspectives: customer perspective, stakeholder perspective, learning & growth perspective, and internal processes. These perspectives culminate in the final result manifested as organizational performance value. The methodology employed in this academic study is a qualitative descriptive method, grounded in facts and data acquired from literature reviews, interviews, and observations. The findings of this research indicate that the organizational performance value attained by the Type B Customs and Excise Operations Base in Batam for the fiscal year 2022 exhibits commendable indicators, albeit suggesting the need for improvement in the customer perspective.]]>
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