Indonesian Journal of Disability Studies
Vol. 10 No. 2 (2023)

Perceived Service Quality and User Satisfaction with Orthotic-Prosthetic Devices and Services Among Individual with Physical Disabilities

Utami, Feryanda (Unknown)
Argianto, Argianto (Unknown)



Article Info

Publish Date
29 Nov 2023

Abstract

This research contributes to ongoing efforts to enhance healthcare service quality and improve the well-being of individuals with disabilities, particularly those with physical disabilities relying on orthotic-prosthetic care in their communities. Currently, there is limited evidence available to guide policy, funding decisions, and practitioners in Indonesia. Study participants included adult orthosis/prosthesis users and parents/guardians of children using these devices, all of whom sought services at the Jakarta I Ministry of Health Polytechnic educational clinic in January to June 2023. Subsequently, the socket fabrication, fitting, and evaluation process took place, utilizing purposive sampling for surveys encompassing demographics and the Modified Orthotic Prosthetic User Survey (OPUS) – Client Satisfaction with Devices and Services. 73% of patients reported satisfaction with high-quality Orthotic-Prosthetic devices, while 86% expressed satisfaction with excellent service. This highlights the effectiveness of the Modified Orthotic Prosthetic User Survey (OPUS) in assessing user satisfaction with prosthetic-orthotic devices and services, underscoring the need for ongoing tool refinement.

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Journal Info

Abbrev

ijds

Publisher

Subject

Humanities Social Sciences

Description

Indonesian Journal of Disability Studies (SINTA 3 accredited) is an academic peer reviewed journal published by Center for Disability Services (CDSS), University of Brawijaya (UB), Malang, Indonesia. The journal publishes original papers at the forefront of disability research, covering the research ...