Jurnal Comparative : Ekonomi Dan Bisnis
Vol 6, No 2 (2024): May

ANALYSIS OF THE EFFECT OF SERVICE QUALITY, BRAND IMAGE, AND PRICE ON CUSTOMER SATISFACTION

Putri, Indrianingsih (Unknown)
Rahayu, Jekti (Unknown)
Murtaliningtyas, Wenny (Unknown)



Article Info

Publish Date
08 May 2024

Abstract

Technological advances have had a positive impact on society, for example making interaction easier, sharing information and making it easier for people to fulfill various needs in their lives. The company that is taking advantage of this opportunity is Shopee, through the ShopeeFood service feature in its application, users can order food which will later be delivered by a courier. This research aims to determine the influence of Service Quality, Brand Image, and Price on ShoppeFood Consumer Satisfaction in Jember. This type of research is quantitative. The population in this study were all ShoppeFood users in Jember using the Ferdinand formula sampling technique. The data source in this research uses primary data, namely questionnaires. Data were analyzed using multiple linear regression, normality test, multicollinearity test, heteroscedasticity test, t test, f test, and determination test which were carried out computationally using the SPSS program. The results of this research show that Service Quality, Brand Image, and Price have a positive and significant effect on consumer satisfaction of ShoppeFood users in Jember.

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Journal Info

Abbrev

jceb

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Comparative: Ekonomi Dan Bisnis merupakan sarana bagi para penulis dan dosen untuk melaksanakan salah satu tridarma perguruan tinggi yaitu penelitian. Jurnal ilmiah ini untuk membantu para dosen Fakultas Ekonomi dan Bisnis baik program studi manajemen dan akuntansi serta dosen pada umumnya ...