Jurnal Sains Student Research
Vol. 2 No. 4 (2024): Agustus : Jurnal Sains Student Research

Pengaruh Motivasi, Disiplin Kerja, Dan Kemampuan Kerja Terhadap Peningkatan Kualitas Pelayanan Dinas Perikanan Kabupaten Brebes

Irmawati Dewi (Unknown)
Ari Kristiana (Unknown)
Muhammad Syaifulloh (Unknown)



Article Info

Publish Date
05 Aug 2024

Abstract

This research aims to examine the influence of motivation variables, work discipline and work ability on improving service quality at the Brebes Regency Fisheries Service. This research uses a quantitative approach with multiple linear regression analysis methods. The research sample consisted of 43 employees of the Brebes Regency Fisheries Service who were selected using saturated sampling. The results of the analysis show that the motivation variable has a positive and significant influence on service quality (t = 2.719 > t table = 2.023, sig = 0.010 < 0.05). The work discipline variable also has a positive and significant effect on service quality (t count = 4,180 > t table = 2,023, sig = 0.000 < 0.05). Meanwhile, the work ability variable shows a positive and significant influence on service quality (t count = 2.648 > t table = 2.023, sig = 0.012 < 0.05). Simultaneously, these three variables have a significant effect on service quality, with a calculated F value of 24,378 which is greater than F table 2.84 (sig = 0.000 < 0.05). This research suggests that the Brebes Regency Fisheries Service improve motivation, discipline and work skills training programs to improve service quality. It is hoped that these findings can become a reference for other government agencies in efforts to improve the quality of public services.

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Journal Info

Abbrev

jssr

Publisher

Subject

Other

Description

Fokus & Ruang Lingkup Jurnal Sains Student Research (JSSR), ISSN: (cetak), ISSN: (online) adalah jurnal yang ditujukan untuk publikasi artikel ilmiah yang diterbitkan oleh CV. Kampus Akademik Publising . Jurnal Sains Student Research (JSSR) merupakan platform publikasi jurnal Karya suatu hasil ...