Formosa Journal of Applied Sciences (FJAS)
Vol. 3 No. 7 (2024): July 2024

The Influence of Product Quality, Promotion and Service Quality on Consumer Satisfaction at Warung Apung Rahmawati Lamongan

Widyawati, Suci (Unknown)
Yaskun, Moh. (Unknown)
Sulaeman, Moh. Muklis (Unknown)
Ridho , Rivatul (Unknown)



Article Info

Publish Date
27 Jul 2024

Abstract

In the millennial era, businesses in the culinary sector are growing rapidly, as a result encouraging tight competition in similar businesses. One of them is a simple roadside restaurant to a fast food restaurant outlet both locally and abroad (franchise), as a result, restaurant business owners must understand and understand the factors to support the marketing of these products (culinary). The purpose of this writing is to determine the influence of service quality, promotions and product quality on consumer satisfaction in the culinary industry in Lamongan. This writing uses a quantitative writing design using a survey method which involves distributing questionnaires to a sample of 99 informants. Data collection was carried out through random sampling, and SPSS version 22 was used for analysis. The findings of this paper show that three variables—service quality (X3), product quality (X1), and promotion quality (X2)—have a statistically significant and positive impact on consumer satisfaction (Y).

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Journal Info

Abbrev

fjas

Publisher

Subject

Control & Systems Engineering Decision Sciences, Operations Research & Management Education Engineering Social Sciences

Description

Formosa Journal of Applied Sciences (FJAS) seeks to propose and disseminate the knowledge by publishing original research findings and novelties, review articles and short communications in the wide spectrum of applied sciences. Scope of the journal includes: Biology, chemistry, physics, ...