Jurnal Studi Pemerintahan
Vol 11, No 2 (2020): July 2020

Recruitment, Training and Employee Productivity in Nigerian Customs Service

Idris Sule Dan (Department of Political Science and Public Administration, Babcock University)
Nwaodike Chibuzor Ayodele (Department of Political Science and Public Administration, Babcock University)
Oni Michael Abiodun (Department of Political Science and Public Administration, Babcock University)



Article Info

Publish Date
30 Mar 2023

Abstract

The productivity of the Nigeria Customs Service (NCS) has ripple effect on all the sectors of the Nigeria economy and this is because the Customs is considered a policy instrument for enforcing trade policies and enhancing growth of domestic economy through boarder protection. However, the performance of the NCS has experienced a decline in unit of transactions recorded from 2015-2019 and had frustrated the ease of business transactions in Nigeria. These challenges has been attributed to the recruitment procedure, training and development. Hence, this study examined the recruitment, training and employee productivity in the Nigeria customs service. A mixed research design was adopted with a population of 7,347 officers and men of the NCS. A sample size of 383 was computed through Krejcie and Morgan sample-size determination formula. The study adopted the stratified random sampling to select the officers and men of the NCS in Abuja and Lagos command units from three management cadres. Questionnaire and interview guide were the instrument of data collection. Response rate of 87.7% was achieved, and data were analyzed and presented through descriptive and inferential statistics. Findings revealed that recruitment and selection had significant effect on employee productivity (R2 = 0.054; β= 0.189; t= 4.385 p< 0.05); training and Development had significant effect on employee productivity (R2 = 0.100; β= 0.269; t= 6.086; p< 0.05) in the Nigeria Customs Service. This study concluded that human resources management practices had weak effect on employee productivity in the NCS. The study recommended that the leadership of the NCS to adopt strategichuman resourcemanagement practices; one thatidentify required humanresource needthroughethicalprocessandidentify areaofneedofthe human resource and tailortraining programmes in the direction to help redirecttheenergy ofitpersonnelto deliver superior-world classpublic service.

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Journal Info

Abbrev

jsp

Publisher

Subject

Social Sciences

Description

The journal focus and scope of Jurnal Studi Pemerintahan is to publish a research article within the field of an advanced understanding of how politics and political management intersect in a smart government with policy processes, program development, and resource management in a sustainable way. ...