eCo-Buss
Vol. 7 No. 2 (2024): eCo-Buss

Evaluasi Kualitas Pelayanan dan Fasilitas Perpustakaan Terhadap Tingkat Kepuasan Mahasiswa Universitas Mahaputra Muhammad Yamin

Afni Yeni (Universitas Mahaputra Muhammad Yamin)
Nurhayati (Universitas Mahaputra Muhammad Yamin)
Diana Oktavia (Universitas Mahaputra Muhammad Yamin)



Article Info

Publish Date
10 Dec 2024

Abstract

  The library functions as a multifaceted hub for knowledge acquisition, offering a range of services including access to library materials, reading assistance, educational support, information dissemination, foundational research activities, and various additional roles. Considering the previously discussed roles of the library, it is crucial for it to have superior facilities, deliver exceptional services, and improve the effectiveness of its librarians. This study aimed to assess how service quality and library facilities influence student satisfaction. This investigation utilizes a quantitative research approach. This study was carried out at the Campus I Library of Mahaputra Muhammad Yamin University. The subjects of this study consisted of all active students from Mahaputra Muhammad Yamin University who visited the library. The sampling method employed in this study was accidental sampling. This study involved a sample of 42 students. Data were collected through the distribution of questionnaires to participants. The findings of the study indicated that the quality of library services and facilities had a partial impact on student satisfaction. The quality of library services and facilities had a significant impact on student satisfaction.

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Journal Info

Abbrev

eb

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Focus on the development of economic sciences especially ECommerce and Business, both scientific and practical review, so it is expected to become a scientific medium for the creation of integration between theoretical studies and practical studies for the development of economic science in various ...