Indonesian Journal of Banking and Financial Technology (FINTECH)
Vol. 2 No. 4 (2024): October 2024

Strategic Innovation and Performance of FinTech Enterprises in Ondo State, Nigeria

Oludoyi, Isaac Olakunle (Unknown)
Adesuyi, Isaac (Unknown)
Yusuf, Jamiu Adeniyi (Unknown)



Article Info

Publish Date
31 Oct 2024

Abstract

The study focused on strategic innovation (product innovation, technological innovation and marketing innovation) and performance (customer satisfaction, trust and customer retention) of Fintech enterprises in Ondo State, Nigeria. The study adopted the survey research design. The data was analysed using the Statistical Package for the Social Sciences (SPSS) and the result was presented in tables using frequency, percentages, mean and standard deviation (descriptive statistics). Multiple regression (inferential statistics). Findings from the study reveals that strategic innovation have a positive significant influence on customer satisfaction, customer trust and customer retention. Thus, the study concluded that strategic innovations are necessary for Fintech enterprises in Ondo State to optimize performance. The study recommends that Fintech enterprises should continually engage in strategic innovations to optimize performance.

Copyrights © 2024






Journal Info

Abbrev

fintech

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

The Indonesian Journal of Banking and Financial Technology (FINTECH) is an open-access academic journal founded to provide a strong venue or platform to publish, disseminate, promote, publicize, and develop the application of mathematics, statistics, computer science, finance, and business law in ...