International Asia Of Law and Money Laundering (IAML)
Vol. 3 No. 4 (2024): International Asia Of Law and Money Laundering (IAML)

Analysis of BSI Bank Product Marketing Strategy Through the Utilization of Information Technology at BSI KCP Nagan Raya 2

Rosmanidar, Rosmanidar (Unknown)
Junaidi, Junaidi (Unknown)



Article Info

Publish Date
04 Jan 2025

Abstract

This research aims to analyze the marketing strategy of Bank Syariah Indonesia (BSI) products through the utilization of information technology at BSI KCP Nagan Raya 2. This research uses a qualitative method with a descriptive approach. Data was collected through interviews with the manager, marketing staff, and customers of BSI KCP Nagan Raya 2, as well as documentation studies. The results show that BSI KCP Nagan Raya 2 has effectively utilized information technology in its marketing strategy, such as the use of social media, mobile banking, and internet banking. This strategy has a positive impact on marketing performance, indicated by an increase in the number of new customers, transaction volume, and customer satisfaction. However, there are still obstacles such as a lack of customer understanding of information technology and network disruptions. This research recommends that BSI KCP Nagan Raya 2 improve customer education about digital services and strengthen information technology infrastructure.

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Journal Info

Abbrev

home

Publisher

Subject

Humanities Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

Description

International Asia Of Law and Money Laundering (IAML) is an open access and peer-reviewed journal that aims to offer an international academic platform for cross-border legal research in multiple governance policies and civil rights law, particularly in developing and emerging countries. These may ...