International Journal of Educational and Life Sciences (IJELS)
Vol. 2 No. 10 (2024): October 2024

Analyzing the Impact of E-Service Quality and Information Quality on Student Satisfaction: A Case Study at Lemondial Business School

Wati, Mirna (Unknown)
Putranto, Diyan (Unknown)



Article Info

Publish Date
31 Oct 2024

Abstract

This study examines the influence of e-service quality and information quality on student satisfaction at Lemondial Business School, focusing on The Genius portal. Utilizing a quantitative approach, data were collected from 80 students through a structured questionnaire. Results indicate significant positive correlations between e-service quality (r = .732) and information quality (r = .785) with student satisfaction. Multiple regression analysis reveals both e-service quality and information quality as significant predictors of student satisfaction, with coefficients of 0.452 and 0.578, respectively. Qualitative insights highlight the importance of responsiveness and accurate information. Recommendations include enhancing staff training, implementing systematic content reviews, and establishing feedback mechanisms to improve digital learning environments. This research contributes to understanding these relationships in an Indonesian higher education context.

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Journal Info

Abbrev

ijels

Publisher

Subject

Religion Humanities Public Health Social Sciences Other

Description

International Journal of Educational and Life Sciences (IJELS) is an international online multidisciplinary journal published monthly by Multitech Publisher. The aim of IJELS is to publish peer-reviewed review articles, research articles, and short communications in the rapidly developing field of ...