Kohesi: Jurnal Sains dan Teknologi
Vol. 5 No. 9 (2024): Kohesi: Jurnal Sains dan Teknologi

HUBUNGAN E-WOM DAN E-LOYALTY DENGAN REPURCHASE PADA KONSUMEN SHOPEE

Afifah Nuraini (Unknown)
Widarto Rachbini (Unknown)



Article Info

Publish Date
20 Dec 2024

Abstract

This study aims to analyze the relationship between Electronic Word of Mouth (E-WOM) and Electronic Loyalty (E-Loyalty) on repurchase decisions for Shopee e-commerce platform consumers. E-WOM is a form of communication between consumers digitally that influences perceptions and purchasing preferences, while E-Loyalty reflects the level of consumer loyalty to the e-commerce platform. Repurchase is an important indicator to assess the success of the platform in retaining consumers. A quantitative approach was used in this study, with a survey method to collect data from respondents who are active Shopee users. The data was analyzed using multiple linear regression to test the simultaneous and partial effects of E-WOM and E-Loyalty on repurchase. The results showed that E-WOM and E-Loyalty simultaneously have a significant influence on consumer repurchase decisions at Shopee, with an R Square value of 34.1%, which indicates that the two independent variables explain most of the variation in repurchase decisions. Partially, E-Loyalty has a more dominant influence than E-WOM on repurchase decisions. This research implies that Shopee needs to improve digital communication strategies that encourage positive E-WOM, while strengthening consumer loyalty by providing a consistent and satisfying shopping experience. Thus, the level of repurchase

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Journal Info

Abbrev

kohesi

Publisher

Subject

Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Education Energy Engineering Other

Description

Kohesi: Jurnal Sains dan Teknologi Kohesi: Jurnal Multidisiplin Saintek adalah Jurnal ilmiah berisikan tentang multidisplin ilmu Sains dan Teknologi Industri diterbitkan oleh CV SWA Anugrah. Jurnal ini diterbitkan dua kali setahun (Juli dan Desember). Kohesi: Jurnal Multidisiplin Saintek bertujuan ...